24 Service technician iii Jobs in New, TX
Cedar Fair Entertainment Company is Hiring a Service technician iii Near New, TX
Overview :
The Service Technician III Provides end user software, hardware, and network support and assistance. Diagnoses, and resolves complex hardware, software, and network related issues.
Responds to helpdesk calls and tickets in a timely manner and documents. Acts as a technical lead and mentor to junior staff.
Responsibilities :
Monitors Service Desk communication channels. Responds and records service requests and incidents in the ticketing System.
Updates tickets with appropriate information throughout the ticket lifecycle. Mentors junior staff on ticket handling processes and procedures.
Independently, installs, supports, and upgrades computers, POS workstations, and associated peripherals and software. Develops installation processes and procedures.
Develops standard system images and software installation packages.
Independently, troubleshoots and resolves complex level two / three hardware, software, and network issues. Engages in research and in-depth troubleshooting to resolve technical issues.
Escalates higher complexity and / or critically urgent issues to the senior level support teams for resolution.
- Assist senior park and corporate IT staff with complex projects or issues. Independently completes task or projects to meet or exceed requirements.
- Provides user systems access. Ensures appropriate approval is provided and documented.
- Leads service desk related projects ensuring that specified requirements and standards are met or exceeded.
- Acts as a technical liaison between IT and guests and other associates. Can represent senior staff in their absence. Always acts in a professional and respectful manner.
Qualifications :
- Associate's degree / vocational or technical school degree
- 2-4 years IT, or relevant work experience
- Must be able to work nights and weekends
Last updated : 2024-04-26
Job Summary
Full Time
$50k-63k (estimate)
04/27/2024
07/08/2024
cedarfair.com
SANDUSKY, OH
3,000 - 7,500
1987
RICHARD A ZIMMERMAN
$50M - $200M
Related Companies
The job skills required for Service technician iii include Troubleshooting, Installation, etc. Having related job skills and expertise will give you an advantage when applying to be a Service technician iii. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service technician iii. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service technician iii positions, which can be used as a reference in future career path planning. As a Service technician iii, it can be promoted into senior positions as a General Maintenance Worker III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service technician iii. You can explore the career advancement for a Service technician iii below and select your interested title to get hiring information.
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