Title: Preventative Maintenance Technician

Department: Home Services

Position Status: Full Time

Exempt Status: Hourly Non-Exempt

About the Job

CDS Logistics & Home Services is seeking an entry level professional with experience in electrical or mechanical work for a Field PM Technician role. The PM Technician will be responsible for performing preventative maintenance, and basic repairs to Automated Standby Generators reporting directly to the Master Electrician. Our primary goal is to ensure excellent operational standards are met and to maintain high customer satisfaction.

Preventative Maintenance Technician

In this role you will work at different residential job site locations supporting CDS Home Services Customers by performing routine preventative maintenance on their in-home generators. You can anticipate this role to focus on customer service, technical and mechanical aptitude with the ability to trouble shoot issues in the field, and strong communication regarding daily deliverables with the office team. The right candidate will have the ability to develop and grow their technical and electrical skills and experience and will have the ability to grow within the Home Services Department. A successful applicant will be able to:

• Perform quality work within deadlines
• Interact and communicate professionally with internal and external customer groups
• Prioritize daily tasks in consideration to Organizational Strategic Goals
• Work independently while understanding the necessity for communicating and coordinating efforts with other employees and external customers

Essential Job Functions

• strong technical aptitude of mechanical or electrical systems.
• time management skills to manage daily schedule.
• Performing PM Service for generators with the highest possible standards to help insure the company’s goal of 95% renewal rates.
• Completing warranty work on generators as well as filling out all corresponding paper work to insure proper billing.
• Consistently provide accurate diagnostics by using proper techniques and methods provided by the manufacture’s standards.
• Keeping company vehicle clean and organized and having routine maintenance completed on vehicle when needed.
• Working with Generac and GE tech support to provide the best possible outcome for our customers.
• Maintain high service level as measured by Trust Pilot at or above 9.8 Survey results.

Required Education and Experience

• Valid Driver’s License (company work vehicle will be provided)
• High School Diploma or GED
• 1 year or preventative maintenance or electrical work
• Strong communication skills (written, oral and listening)
• Ability to Learn basic knowledge of generator and electrical theory
• Aggressive in problem solving with excellent organizational skills
• Displays a high degree of tact and diplomacy when speaking with clients, customers and subcontractors
• Poses a willingness to learn while working independently

Preferred Qualifications

• Experience with residential or commercial electric work
• Experience working on generators
• 2-3 years’ experience with maintenance & mechanical work

Supervisory Responsibility

• This position not have supervisory responsibilities.

Competencies

• Technical Ability
• Electrical & Mechanical Aptitude
• Communication.
• Interpersonal Relationship Management
• Customer Service

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to talk or hear, sit for prolonged periods of time, stand, walk, use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Travel

• This position works in the field at different residential job locations and requires travel to different job locations each day throughout the state of MD and in the surrounding area. (some work located in DC, Virginia and West Virginia, Pennsylvania).

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Work Environment

• This is a Field Position and new employees can expect to work at residential locations throughout the state of Maryland (some work located in DC, Virginia and West Virginia, Pennsylvania).

Job Types: Full-time, Apprenticeship

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Paid time off
• Paid training
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday
• On call

Supplemental pay types:

• Double time pay
• Quarterly bonus

Ability to Relocate:

• Bel Air, MD: Relocate before starting work (Required)

Work Location: On the road