Guest Services Attendant

Title: Guest Services Attendant

Classification: Hourly

Reports To: Head Golf Professional

Position Overview

The Guest Services Attendant ensures each guest has an excellent experience by providing superior service in from arrival to the departure. The Attendant reports to the Head Golf Professional and works closely with all club staff to create an unrivaled guest experience.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greet and welcome arriving guests utilizing excellent customer service skills

• Handling guest's equipment and transporting it to the golf car staging area

• Give all guests miscellaneous information that may help them in playing the course

• Provide guests with thoroughly cleaned and good operating golf cars that are stocked with scorecards, pencils, divot sand, and ice

• Ensure that the golf car facility is always clean and orderly

• Service the practice facility, including: setting up the practice facility for play; continually replenish the supply of practice balls; patrolling the practice tee to pick up trash and to organize tee stations; rotate practice tee area in accordance with tee maintenance program; collect and clean golf balls at the end of the day, ensuring that all golf balls are in excellent condition.

• Work closely with the Golf Shop Staff to ensure that all club rules including dress code and beverage policy are followed by guests.

Requirements

• Strong verbal communication skills

• Excellent customer service skills

• Strong organizational skills

• Basic knowledge of the game of golf

• Ability to carry out detailed written and verbal instructions independently

In addition, the ideal candidate will be or have:

• 1 years of previous experience in the golf industry

• 1 years of previous experience in a customer service or customer-facing role

• Passionate about the game of golf

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Physical Demands

• Ability to visually inspect golf cars, golf clubs, and outside operations area for cleanliness.

• Ability to perform moderate physical work; may be required to lift 100 lbs. occasionally, up to 50 lbs. frequently, and up to 20 lbs. constantly; performing such activities as bending, stooping, kneeling, crouching, reaching, standing, walking, pushing, lifting, and grasping for up to five hours without sitting.

• Ability to operate golf cars.

Work Environment

This position will be regularly exposed to outdoor weather conditions in performing the duties of the job.

CDN Golf Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.