Through the lens of a client, CD Peacock Sales Professionals consistently provide a superior level of service that aligns with our core value of 'exceeding client expectations'. Our Sales Professionals must provide an open and inviting point of contact for all walk-in customers, with the long-term goal of deepening connections and cultivating relationships with prospective clients. 

Position Description

• Act as ultimate ambassador of the boutique, modeling client-centric behaviors at all times 
• Maintain and inspire clients with a deep knowledge of CD Peacock's heritage 
• Acquire new customers with the long term goal of cultivating client relationships 
• Build relationships and drive sales with clients through consistent outreach and follow-up 
• Focus on high impact activities that will increase client conversion and retention to subsequently drive revenue and inspire loyalty to the CD Peacock brand 
• Demonstrate a pro-active and solution oriented approach to consistently exceed client expectations
• Participate in buys (in coordination with buying team) or special orders, based upon client requests 
• Handle service requests, warranties and repairs, maintaining consistent follow-up with clients 
• Uphold operational excellence by conducting case counts, routine inventories and executing price accuracy including ticketing 
• Uphold and maintain visual / merchandising standards throughout the boutique 
• Take part in maintaining a clean, safe and conducive work environment for co-workers and clients in all areas of the front of house and the back of house 
• Possess a thorough knowledge of all systems & software ... including POS, CRM, Inventory Management Systems, iPhones, Microsoft Office & Teams and business related Apps
• Achieve and exceed individual and team sales and service goals through effective use of selling techniques, clienteling, and product knowledge 
• Achieve a healthy balance of sales through cross selling efforts that will include selling Rolex timepieces, Other (non-Rolex) timepieces and Fine/ Fashion Jewelry 
• Achieve Key Performance Indicators (KPl's) tied to service and clientelling metrics; i.e secret shops, client surveys, retention rate, conversion rate, cross-selling and top client growth 
• Maximize learning opportunities via vendor immersions, sales & service trainings, product summits (if and when applicable), self guided learnings; including e-learnings and app based trainings.

Position Requirements

• Must be able to lift a minimum of 15 lbs 
• Must be able to stand a minimum of 5 hours 
• Must be on the sales floor a minimum of 75% 
• Must be able to work (on average) between 35 - 40 hours per week 
• Must utilize and be proficient in systems, software and technology, required to perform duties as a sales professional (including POS, CRM, IMS, iPhones, Microsoft Office/ Teams and business related Apps) 
• Must be fully flexible and available with scheduling and working (when needed) weekends, evenings and holidays 
• Must reflect and role model our company's Core Values at all times 
• Must always reflect professionalism, honesty and integrity 
• Must have prior experience in Luxury Retail/ Jewelry & Watches
• Higher Education (college degree; associates or bachelors) is preferred but not required 
• GIA Certification is preferred but not required