Overview

PART-TIME position available (Variable - 0-37.5 hours per week; 4-8pm, and coverage as needed) starting at $23.10- $24.26/hr. (D.O.E) with BENEFITS INCLUDING:

• Receives PTO
• 2% Annual Longevity Increase

Per the current CBA, union positions will be subject to a 3% increase 7.1.24 and a 7% increase 7.1.25.

POSITION DESCRIPTION:The Office Intake is responsible for determining the nature of the clients request for service, in order to assist the consumer with appropriate connection to services offered by the Recovery Center. The Office Intake provides reception for SUD Recovery Center and maintains waiting room area. The Office Intake is responsible for performing intake and receptionist duties as assigned.

For internal candidates/union positions only: Compensation is set by agreed to language in the Collective Bargaining Agreement between CCSNW & SEIU 1199NW and determined based on experience.

Responsibilities

• Schedule appointments and perform intake tasks in the collection of client demographic data where necessary.
• Maintain counselor schedules in the Office Hours Scheduler.
• Enter counselor schedule changes as soon as they are turned in.
• Responsible for understanding, and maintaining up-to-date information on the time line requirements for initial appointments specific clients may have due to County and/or contractual agreements.
• Prior to initial assessment being scheduled, ensure that screening tasks are completed and collection of documents needed for assessment is available.
• Receive incoming calls (take messages, refer, or respond) including screening telephone calls and/or walk-in requests to determine if patient is appropriate for SUD services.
• Call clients to confirm all appointments for the following day.
• Check in individual and group sessions. This includes looking each client up in Medisoft, creating an event slip and collecting any payment that is due.
• Ensure that the Clinician has the appropriate documents (including medical coupons, insurance cards, etc.) when the client arrives for the appointment.
• Ensure all sliding fee scale clients complete process to determine assessment cost and payment.
• Welcome and greet all walk-in clients and public in a timely and friendly manner.
• Answer questions and provide agency information to public.
• Receive client payments and issue a receipt for each payment received following standard operating procedures.
• Keep money and receipt book balanced and assist with the daily deposit.
• Distribute blank income verification and update/change forms to clients on a monthly basis.
• Check voice-mail throughout the day, transcribe and distribute messages.
• Assist with verification of on-line medical coupon eligibility for all new incoming or re-admitted clients.
• Open all SUD client files and forward to appropriate clinician.
• Post all individual and group sessions in Medisoft daily.
• Post all urinalysis slips daily.
• Perform and document that checks and balances have been done to ensure all services are posted.
• Provide secretarial support (i.e., data processing, copying, and filing) to agency programs as needed.
• Forward requests for client information received from other agencies, courts, etc. to the appropriate clinician.
• Process and deliver out-going mail. Open, sort, and distribute incoming mail.
• Provide back up for other support staff during vacations, sick leave, etc.
• Maintain meeting room schedule.
• Responsible for the daily maintenance of office equipment (i.e., copy machine, fax machine, laser printer, postage machine, etc.).
• Assure that all office supplies are in stock at all times and supplies are organized. Requisition supplies as needed.

Access to and protection of PHI:

• Responsible for upholding a culture of privacy and security in highly confidential work environment (HIPAA covered entity service area).
• Complies with all CCSWW policies and procedures that involve access to and safeguarding of client Protected Health Information (all forms).

Perform Other Work-Related Duties as Assigned.

Qualifications

MINIMUM:

• High School Diploma or GED.
• 1-year prior office experience.
• The ability to effectively interact with clients/public and the ability to deal with crisis situations.
• Good composition and interpersonal skills are required as is the ability to prioritize work and meet deadlines.
• Computer literate with the desire and ability to learn new computer software.
• Excellent organizational, communication and customer service skills.
• Advanced ability to multi-task and work in a fast paced environment.
• Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.
• Support and contribute to a creative, collaborative and respectful environment that promotes teamwork.
• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.
• Criminal History Background Checks are required prior to employment.

PREFERRED:

• Experience with non-profit agencies.
• Experience with Medical Office Billing and Scheduling Software Systems.
• Experience with multi-line phone systems.