Overview

Full-time position starting at $96,400/Yr (D.O.E) with COMPETITIVE BENEFITS INCLUDE:

• Medical, Dental, Vision, Life Insurance and Long-Term Disability
• Health Savings Account and Flexible Spending Account
• Generous PTO, paid sick time, 15 days of paid vacations, 13 days of paid holidays, plus a personal holiday
• CCS/CHS 403(b) Employee Saving Plan
• Employee assistance program

Agency Description

Catholic Housing Services develops, owns, and manages housing programs and provides social services for poor and vulnerable populations that need safe and affordable housing. CHS is a prophetic voice for justice, recognizing the sacredness and dignity of every human person. Rooted in the Gospel message of hope, we are leaders, advocates, providers and partners serving poor and vulnerable people.

CHS provides permanent housing for over 4,000 people, in 50 properties throughout Western Washington. We house single adults, families, elders, veterans, farmworkers, low wage workers; people with physical, cognitive, mental illness and addiction disabilities; and people who have extensive histories of homelessness and trauma.

CHS strives for performance excellence in delivering upon its agency strategy and vision in property and asset management. All efforts are directed to providing the best quality housing for the people we serve.

Position Description 

The Associate Director of Property Management brings servant leadership and housing best practices to Catholic Housing Services of Western Washington’s (CHS) affordable housing programs. CHS creates safe and supportive homes for 4,000 residents in over 50 properties, all of whom live with poverty and many with disabilities and histories of trauma. We seek an individual who is professional in their capabilities for personnel, resident and property management, and is committed to working for social justice and healing through housing.

The Associate Director of Property Management is part of CHS agency leadership and reports to the Senior Director of Property Management. The Associate Director oversees and directs property management activities and collaborates with other agency leaders to supervise operations, and support policies and procedures that further CHS’ belief in every person having the right to a safe, affordable place to call home.

The Associate Director of Property Management provides guidance and leadership to the Regional Directors of Property Operations (RDPOs), under the direction of the Senior Director of Property Management. Each Regional Director is responsible for their own portfolio established based on population housed (i.e. seniors, single adults, families) and geography. Policies and procedures to support include but are not limited to lease enforcement, establishing appropriate rent collection procedures, management of operational expenses, maintenance of the physical assets, staff development and retention, collaboration with services staff from CCS and other entities, and sound budgeting practices. The Associate Director works to ensure each community is operating in accordance with their annual property plan and that there is consistency in staff onboarding, and training throughout the housing portfolio.

This position works closely with Catholic Community Services through a robust housing and service model to deliver housing stability to our most vulnerable residents living in our Supportive Housing portfolios. This position is a member of the leadership team at CHS, which uses a shared leadership model to maximize both resident experience, and staff development and training. The Associate Director is a standing member on several governing workgroups at CHS. The Associate Director may participate in advocacy activities and represent the agency to government and community organizations that work to serve the poor and vulnerable.

This is a full time, exempt position and includes a benefits package (medical, dental, vision, long term disability, and pension) and generous paid time off. It is an in-person position, located in our main office in Seattle’s Central District, and requires regular and frequent presence at the properties throughout Western Washington.

Responsibilities

LEADERSHIP AND MANAGEMENT

• Participate as an active and contributing member of the CHS Cabinet and other sub-groups as appropriate.
• Maintain a constructive and highly interactive relationship with other departments to maximize portfolio performance and housing success.
• Assist in the establishment and implementation of organizational goals, strategies, and objectives to ensure efficient operations.
• Support and promote standardized policies and procedures and best practices applicable to each project and the organization as a whole.
• Works closely with the Regional Directors of Property Operations, providing guidance and motivation to meet goals and outcomes established in management plans, performance plans and budgets and key performance indicators, as directed by the Senior Director of Property Management
• Participate in the recruitment, selection and evaluation of department staff.
• Develop a workplace which values and supports a culturally and ethnically diverse work environment. Support anti-racism in our work.

PROPERTY MANAGEMENT

• Maintain updated management plans for each property, with annual property plans as needed.
• Through periodic and frequent property visits, inspections and supervisory meetings, assess and communicate performance against performance plan goals.
• Analyze weekly and monthly performance and budget projections and compare to performance plans and budget, adjusting strategies accordingly.
• Support and assist Regional and Division Directors and Property Managers in negotiating significant leases, major services contracts and solving property operational issues.
• Under the direction of the Senior Director of Property Management, create and implement effective maintenance programs which include preventive maintenance, utility and energy consumption, maintaining curb appeal and completing capital repairs.
• Review and plan long-term maintenance programs for each property including building systems and other components, building envelope, etc. in conjunction with Director of Asset Management.
• Ensure each program is conducting apartment and building inspections as required by funders annually or more frequently on an as-needed basis.
• Ensure all property management offices are properly staffed and operated effectively and efficiently in accordance with CHS standards.
• Monitor property operations through the use of property management and asset management software ensuring maximum use of these resources by Regional and Division Directors and building managers.
• Maintain awareness of all material property management issues.
• Conduct regular check-ins on required staff training in CHS’ Silver Star Academy and other relevant trainings that may be required.

FISCAL MANAGEMENT

• Assure annual budgets are prepared in a timely manner for each property with input from Regional Directors, Property Managers, and the Director of Asset Management, for review by the CHS leadership team.
• Work closely with the CHS leadership team to evaluate financial performance against benchmarks established by investors, lenders and the building’s operating pro forma.
• Create and implement policies and procedures focusing on best practices for rent collection, setting rental rates, ancillary income, vacancy loss, loss to lease management, and eviction prevention to maximize income while supporting resident retention and success.
• Support Regional and Division Directors and property managers in their efforts to manage operating expenses and major delinquencies.
• Work closely with the CHS accounting department to ensure all reporting is done on a timely basis.

SUPPORTIVE SERVICES AND RESIDENT RELATIONS

• Be a leader in collaboration with Catholic Community Services in the permanent supporting housing buildings where CCS provides services. Maintain a high level of communication and successful partnership in housing residents.
• Maintain and implement strategies in collaboration with service partners that support successful tenancy for vulnerable residents.
• Demonstrate sound judgment and leadership when responding to significant and challenging incidents that may occur in the portfolio.
• Mediate landlord/tenant disputes by responding promptly to inquiries and seeking resolution at the lowest level of concern.
• Coordinate and implement annual tenant surveys and evaluates key results.

INTRAGENCY COMMUNICATIONS AND COMMUNITY INVOLVEMENT

• Collaborate with relevant departments including Asset Management, Compliance, Accounting, the Real Estate Development Center, and Catholic Community Services to deliver high quality housing and resident satisfaction that upholds organizational goals for each project.
• Regularly communicate and cooperate with Asset Management staff on all property management reporting and regulatory issues.
• Prepare and present department reports relating to project performance, goals, standards, benchmarks, etc.
• Maintain good relationships with community partners.
• Sit on various committees pertinent to department and organizational goals and standards.

PROFESSIONAL DEVELOPMENT

• Continually enhance industry knowledge and expertise through real estate and property management publications, reports and seminars.
• Attend industry association meetings, trainings, etc.
• Maintain relevant certifications and licenses.
• Stay abreast of property management and other real estate related industry standards, legislation impacting department, and industry practices, policies and procedures.

Qualifications

Minimum Qualifications

• Minimum of five (5) years of property management experience in affordable housing managing a substantial division, portfolio or department, with:
  • Multiple teams of staff members, and
  • Regulatory restrictions or rent subsidies, including tax credit financed properties.
• Ability to communicate effectively both orally and in writing.
• Strong supervisory skills: hiring, coaching, training, evaluating, and taking action to improve performance.
• Experience working with ethnically and economically diverse people.
• Proficiency with computers (especially Windows and MS Office, Excel, Yardi, Boston Post, MRI, RealPage), and ability to learn property management software.
• Requires current driver’s license, auto insurance, and access to reliable transportation to be able to visit sites regularly and in case of emergencies. (Mileage reimbursement is provided.)
• Commitment to working within the mission, goals and values of Catholic Community Services/ Catholic Housing Services.
• Support and contribute to a creative, collaborative and respectful environment that promotes teamwork.
• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.
• Criminal History Background Checks are required prior to employment.

Preferred Qualifications

• Minimum of 8 years or equivalent level experience managing a property management department or division is strongly preferred.
• CPM and Washington State Real Estate Broker license is preferred, or be willing and able to pursue such credentials.

Note to Internal Candidates: HR reviews internal compensation and determines any increase based on their experience and also agency internal equity factors.

Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer. Please let us know if you need special accommodations to apply or interview for this position.