POSITION SUMMARY:

The Kinship Resource Center (KRC) Case Manager’s activities will focus on providing support and to ensure that non-court dependent Kinship families have access to needed resources in order to support stability and permanency. The Case Manager will use a variety of strategies to engage and support Kinship families in Santa Clara County, including but not limited to: case management, home visits and/or office appointments, community outreach, support and educational group functions, and recreational activities.
ESSENTIAL DUTIES AND RESPONSIBILITIES:

Case Management: Maintain a caseload of 20 relative caregivers management and other direct services, including the following functions: assess client & family needs, collaborate with caregivers to set goals and create service plans, educate caregiver about service options and available resources, provide services in home/office/or other community locations, empower clients to problem solve and advocate for themselves, and transition caregivers from intensive case management to low level services to prepare for program discharge.
Support Group Facilitation: Co-facilitate monthly support groups/workshops; lead and facilitate focused group discussions; create group/workshop agenda; prepare handouts and other materials prior to group/workshop; record questions or themes that arise during group meetings; moderate sharing during group discussion to keep the group within appropriate limits; arrange speakers/presenters for the group as needed; maintain support group/workshop logs to ensure clients sign in; promote groups/workshops with program approved flyers; outreach to clients by phone to invite them to groups; confirm meal pick up;
Outreach: Work with Program Manager to support outreach projects in Santa Clara County to promote program services and maintain positive collaborative relationships with community partners, including participation in community events, roundtables, relevant community meetings, hosting resource tables, program presentations to other community based organizations and other Catholic Charities’ programs.
Service Documentation and Evaluation: Responsible for maintaining accurate client records as required by grant contracts; enter client information in AWARDS database; complete required client paperwork within program timelines; communicate and collaborate with program and agency staff.

QUALIFICATIONS:

EDUCATION AND EXPERIENCE

• Bachelor’s degree in Social Work, Sociology, Human Development or a related field preferred.
• A minimum of 1 year of related work experience.
• Equivalent education and experience that demonstrates the ability to perform the job may be considered.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Bilingual in English and Spanish required
• First Aid and CPR certified (preferred)
• Ability to work with diverse workgroups and serve families with diverse economic, social, racial, and cultural backgrounds
• Knowledgeable about local community resources
• Ability to establish and maintain personal and programmatic boundaries while providing supportive services
• Strong interpersonal skills and the ability to relate to individuals who may not share basic commonality, including value systems and behavior norms
• Demonstrate effective writing, communication, and organizational skills
• Knowledge of the Internet and computer programs including Microsoft Word, Outlook, PowerPoint, Excel, etc.
• Knowledge of modern office methods and practices, including filing systems, business, correspondence, presentations and report writing
• Stellar organization skills and attention to detail.
• Experience conducting community outreach
• Flexible work style, positive attitude, and commitment to teamwork.

PHYSICAL REQUIREMENTS

• Ability to work at a desk for extended periods of time.
• Ability to use a computer workstation.
• Ability to lift up to 25 lbs.
• Ability to travel within Santa Clara County for client services and needs.

OTHER REQUIREMENTS: 

• Criminal background check via livescan fingerprint.
• Must have TB test performed and submit results.
• Provide proof of COVID-19 vaccination and booster status.
• Automobile, valid driver’s license and auto insurance per agency policy; or access to reliable transportation to meet with clients if necessary.

WORKING CONDITIONS: 

• Willing to go to clients or community agencies within Santa Clara County for client services.

HOURS AND OTHER CONDITIONS: 

• Standard office hours are Monday through Friday, from 8:00 a.m. to 5:00 p.m.
• This is a full-time, non-exempt position. Availability to work flexible hours.
• Hours will be based on client and family availability. Some evenings and weekends may be needed.

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Because of a need to remain responsive to the needs of our clients and our Agency’s operations, responsibilities may be modified at any time.

Catholic Charities is a non-profit, non-discriminatory service organization and employer. We do not discriminate on the basis of race, color, national origin, religion, sex, age, sexual orientation or disability. Persons receiving services in our programs are entitled to freedom from harassment and retaliation and reasonable accommodation for qualified disabilities.