Position Duties

• Apply a structured methodology and lead change management activities.
• Apply change management processes and tools to create a strategy that supports adoption of the changes required by a project or initiative.
• Assess the change impact: Conduct change impact analyses, assess change readiness and identify key stakeholders.
• Support communication efforts: Support the design, development, delivery, and management of communications.
• Support training efforts: Provide input, document requirements, and support the design and delivery of training programs.
• Identify, analyze, and prepare risk mitigation tactics for all change activities.
• Identify and manage anticipated resistance.
• Create actionable deliverables for the change strategy, including but not limited to: communications plan, training plan, resistance management plan, and stakeholder engagement plan.
• Support, coach and engage senior leaders, managers, and supervisors.
• Support organizational design and definition of roles and responsibilities.
• Evaluate and ensure user readiness.
• Identify and manage change champions.
• Lead a portfolio of change projects, as assigned.
• Define and measure success metrics and monitor change progress.

  Position Requirements

• Bachelor’s degree or higher in Organizational Change, Organizational Psychology, English, or related field.
• Prosci Change Management Certification.
• Experience and knowledge of change management principles, methodologies, and tools.
• Ability to establish and maintain strong relationships.
• Ability to influence others and move toward a common vision or goal.
• Flexible and adaptable; able to work in ambiguous situations.
• Organized with a natural inclination for planning strategy and executing tactics.
• Familiarity with project mgmt. approaches, tools, and phases of the project lifecycle.
• Experience with large-scale organizational change efforts.
• Strong verbal and written communication skills, including the ability to gather and provide information effectively when under pressure, regardless of audience (i.e., senior leadership, project sponsors, stakeholders, teams).
• Strong organization, planning, problem-solving, decision-making skills, and attention to detail. Comfortable prioritizing and managing multiple tasks with minimal direction.
• Proficiency in Microsoft Office tools (Outlook, Word, Excel, PowerPoint, and Visio).
• Complete fluency in speaking and writing in the English language is required.

  Preferred Skills

• Master’s degree or higher in Organizational Change, Organizational Psychology, Communications, Business, English, or related field.
• Experience working with Federal, State or Local Government clients.
• Experience working within a data modernization program or data literacy initiative.
• Experience working in a government health and human services field (e.g., Public Health, Human Services, Medicaid).