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Job Title
Quality Assurance Analyst
Division
Admin
Location
Remote/ Hybrid in Syracuse, NY
Join our dynamic team at CCMR3, where we specialize in providing exceptional debt recovery solutions while prioritizing empathy and integrity. As a leading firm in the industry, we are committed to upholding the highest standards of ethical conduct while delivering results for our clients. We are currently seeking talented individuals to join our dynamic team and contribute to our mission of changing the face of the Debt Recovery industry through our Rethink, Reimagine, and Recover philosophy. If you are driven, innovative, and thrive in a fast-paced environment, we invite you to explore the opportunities available with us.
Job Description
The Quality Assurance Analyst is an essential figure in the Quality Assurance and Compliance department of CCMR3, ensuring the high quality and regulatory compliance of our communication methods. This position focuses on vigilant monitoring, evaluation, and improvement of phone, SMS, and email communications including utilizing advanced speech analytics to enhance understanding, strategy, and monitoring capabilities. A significant aspect of this role involves maintaining and elevating specific work standards within the collections department to meet both regulatory requirements and performance excellence.
Position Responsibilities:
Required Qualifications:
This Quality Assurance Analyst position offers the opportunity to significantly impact CCMR3’s operational integrity, effectiveness, and risk mitigation by ensuring our communication practices are compliant and of the highest quality.
In joining our team at CCMR3, you'll have the chance to make a real difference in people's lives while advancing your career in a supportive and rewarding environment. We are second to none with competitive compensation packages, comprehensive and continuous education, and opportunities for professional growth. If you're ready to join a company that values integrity, teamwork, and results-driven performance, apply today and embark on a fulfilling journey with us as we work together to help individuals navigate their financial challenges.
Job Type: Full-time
Benefits:
Compensation package:
Experience level:
Schedule:
Work Location: Hybrid remote in Syracuse, NY 13202
Full Time
$69k-85k (estimate)
04/13/2024
04/26/2024
ccmr3.com
Syracuse, NY
<25
The job skills required for Quality Assurance Analyst include Quality Assurance, Customer Service, Problem Solving, Quality Control, Integrity, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Quality Assurance Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Quality Assurance Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Quality Assurance Analyst positions, which can be used as a reference in future career path planning. As a Quality Assurance Analyst, it can be promoted into senior positions as a Quality Assurance Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Quality Assurance Analyst. You can explore the career advancement for a Quality Assurance Analyst below and select your interested title to get hiring information.
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A QA Analyst establishes a process to monitor all the activities and tasks to release high-quality service.
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A quality assurance analyst evaluates products, systems, and software to ensure they are free of defects and meet the quality standards of the organization.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Quality Assurance Analyst jobs
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The roles and responsibilities of a Quality Assurance Analyst focus on total quality management.
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