COORDINATOR - ACADEMIC SUPPORT SERVICES - PT

DALEY COLLEGE

A Coordinator of Academic Support Services (PT) coordinates and administers specific services and implements and executes processes in support of non-credit programming for children and adults at Daley’s main campus. 

The coordinator works closely with students, instructors and community partners to align the Continuing Education (CE) programming with community needs and ensure that programs deliver high-quality learning opportunities for families. The position includes working about 20 hours a week, most of which will take place during after-school hours and on Saturday mornings. Additionally, this position also performs administrative activities of a responsible and complex nature.  

DUTIES & RESPONSIBILITIES

• Oversees Continuing Education enrollment workflow operations, working closely with Admissions, Registrar, and other college administrators in planning and ensuring CE course offerings are scheduled and available during student registration.
• Assists prospective students inquiring about CE classes; provides course information; completes registration cards to register students. Responds to students’ complaints, working with students, Instructors and college administrators to resolve problems.
• Plans the schedule of CE classes for each term, working with Director and key stakeholders to review past enrollment trends, participating in the review of student and community needs for specific CE classes, and determining class offerings for upcoming term.
• Schedules CE courses in Campus Solutions (CS9) for student registration, entering course information including class section, course description, room assignment, Instructor, and course fee. Ensures classes are scheduled sequentially and follow a logical order of presentation.
• Prepares and processes Instructors’ contracts for each term; calculates Instructors rate of pay using District’s guidelines. Confirms Instructors availability to teach scheduled classes, and submits contracts to District’s Workforce Development for review and approval.
• Assists Instructors with their instructional needs including ordering of required textbooks or equipment, reserving audio/visual equipment; and ensuring Instructors receive needed support.
• Monitors registration activity for CE classes and cancels classes that do not meet the minimum enrollment level goal. Ensure students, Instructors, and other college personnel are informed of cancellations.
• Prepares required forms and administrative paperwork for new CE courses, working with District’s Workforce Development Office to obtain Instructor rates, price/fee for new classes, and approval to establish new course in college’s CE course schedule.
• Coordinates work efforts with District Office on marketing strategies to promote CE courses and offerings. Creates flyers to inform students and community of available CE course; staffs information tables at college events to promote CE courses.
• Maintains files of completed attendance rosters submitted by Instructors. Enters grades into Campus Solutions (CS9).
• Maintain and update college’s CE web page with current office and course information.
• Oversees the administration of special CE offerings provided at individual colleges such as Spring/Summer Day Camp for children; aquatic programs, and cooking classes.

Qualifications - External

• A Bachelor’s degree from an accredited college or university in Business or Public Administration, Education, Public Policy, or a related field.
• Three to five years of work experience in a responsible administrative or program administrator role, preferably for a non-for-profit or higher education institution.
• A combination of education and experience may be taken into consideration based on the applicant’s credentials, provided the minimum degree requirement is met.
• Strong collaborator who can work in a matrixed environment and team setting to accomplish goals in a fast-paced, dynamic environment.
• Proficiency in the use of Microsoft Office (Word, Excel, PowerPoint).
• Bilingual in English and Spanish preferred.
• Experience working in schools and with families highly preferred. 

We are an equal opportunity and affirmative action employer.

Thank you for your interest in CCC!