Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission through outcome-based strategies which support personal and community transformation.

The Director of Housing Solutions oversees the delivery and execution of supportive services to residents of CCC’s Permanent Supportive Housing Portfolio, as well as the community-based housing initiatives. Supportive services include resident services as well as an array of specialized supportive programs. The position provides direct supervision to leaders within the department, oversees development of new programs, and serves as liaison to funders and community partners.

Provides oversight of Permanent Supportive Housing Portfolio, as well as the community-based housing program requirements, including contractual management and reporting. Ensures that all CCC PSH and community-based housing lines of business including peer services, recovery and homelessness, and permanent supportive housing are aligned with agency mission and strategic plan. The position is part of CCC’s Supportive Housing and Employment Services leadership team.

ESSENTIAL DUTIES AND RESPONSIBILITES:

• Ensure that CCC Supportive Housing programs meet contractual requirements and support client housing, income, health, and recovery goals.
• Provide direct supervision of Associate Directors and support employee growth and team effectiveness.
• Oversee contract management, funding resources, design and implementation, and reporting requirements across CCC’s Permanent Supportive Housing Portfolio, as well community based supportive housing initiatives.
• Set expectations around, and foster an environment supportive of, quality programming based on a commitment to continual improvement processes and data and outcome tracking.
• Advance CCC’s equity goals, including reducing disparities and increasing access to services by underserved communities.
• Represent CCC in public and community settings, and build and maintain positive relationships with funders and community stakeholders.
• Create and implement programming designed to meet strategic goals and desired outcomes, based on best practices; ensure timely and accurate outcome reporting.
• Work closely with the CCC Housing Department to ensure safe and successful communities, and a collaborative atmosphere between departments.
• Combine efforts with Directors of other CCC Departments to ensure, implement and enhance the continuum of care across CCC Programs, inclusive of housing, health, income, and recovery goals.
• Combine efforts with fundraising staff to ensure continuous and improved funding revenues for Housing /Supportive Housing Programs.
• Oversee the utilization of the Homeless Management Information System by the CCC’s Permanent Supportive Housing Portfolio, as well community based supportive housing initiatives.
• Be available to problem solve and assist in resolving program participant issues when needed by management staff.
• Prepare and monitor budgets, and recommend corrective action as needed to ensure CCC’s Permanent Supportive Housing Portfolio, as well community based supportive housing initiatives remain financially viable.
• Adhere to all state and federal privacy and security regulations applicable to the program, and to CCC policies and agreements regarding confidentiality, privacy, and security.

DESCRIPTION OF OTHER DUTIES:

• Perform other duties as assigned.

SKILLS AND ABILITIES:

• Ability to work as a team member and to establish priorities.
• Ability to display a non-judgmental attitude, and a willingness to learn new skills.
• Ability to think strategically and manage large projects.
• Demonstrated ability to work without supervision.
• Demonstrated knowledge of community and social agencies, and self-help groups.
• Sufficient manual dexterity and physical ability to perform assigned tasks.
• Ability to communicate clearly and concisely both verbally and in writing.
• Knowledge of how to deal with a combative tenants/clients.
• Ability to work in an environment where people may be verbally hostile.
• Ability to manage time and meet deadlines.
• Ability to understand and follow verbal and written instructions.
• Ability to work courteously with the general public, residents, and co-workers.
• Detailed oriented; ability to maintain accurate records and necessary paperwork.
• Ability to learn and apply training instruction.
• Knowledge of de-escalation methods or ability to be trained in de-escalation methods.
• Ability to effectively communicate with clients, co-workers, corrections personnel, police, merchants, the public at large and supervisor.
• Ability to provide leadership.
• Ability to hire, schedule, train, develop, supervise and evaluate staff.
• Ability to provide advocacy, as appropriate.
• Professional maintenance of appropriate boundaries.

MINIMUM QUALIFICATIONS:

• Bachelor’s degree in relevant field and 7 years of experience in supportive housing; OR Associate’s degree and 8 years of experience in supportive housing; OR 9 years of experience in supportive housing.
• Five years of supervisory and/or managerial experience required.
• Computer literacy.
• Ability to adhere to Central City Concern’s drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Act of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
• Physical ability to bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects; climb stairs several times a day.
• Must pass a pre-employment drug screen, TB test, and background check.
• Will be required to carry an agency cell phone for work use. Cell phone will be provided by Central City Concern.
• Must possess a current driver’s license, pass a DMV background check and be designated an “acceptable” driver as outlined in Central City Concern’s Fleet Safety Policy. Must pass initial Annual Drivers training and then pass annual Recertification training.
• Must adhere to agency’s non-discrimination policies.
• Ability to effectively interact with persons with diverse ethnic backgrounds, religious views, political affiliation, cultural backgrounds, life styles, and sexual orientations and treat each individual with respect and dignity.

Benefits: Central City Concern offers an incredible benefits package to our Regular/FT employees: 

• Generous paid time off plan which provides up to 4 weeks of PTO accrual in the first year. Accrual increases with longevity.
• Amazing 403(b) Retirement Savings plan with competitive employer match with 4.75% in the first year, 6% in the second year, and 8% in the 3rd year.
• 11 paid Holidays PLUS 2 Personal Holidays to be used at the employee’s discretion.
• Comprehensive Medical, Vision, and Dental insurance coverage.
• Employer Paid Life, Short Term Disability, AND Long Term Disability Insurance!
• Excellent relocation package for those roles that qualify.

This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of the position. 

As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.

Central City Concern is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.