Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission to end homelessness through outcome-based strategies which support personal and community transformation.

The Blackburn Center is an innovative program that will offer integrated housing, healthcare, and employment services with the long-term goal of eliminating homelessness. We seek to change how these services are delivered to all people, especially vulnerable populations. This position will work as a member of a multi-disciplinary team at the Blackburn Center to deliver comprehensive, person-centered, integrated services to the Portland Eastside community. The Community Associate performs routine building cleaning, upkeep and monitoring of building activities and is an integral member of the property management and supportive housing team. This person is responsible for the upkeep of the residential areas, identifying and reporting resident issues, and maintaining the cohesion and livability of the community. Other key responsibilities include providing assistance to residents, effectively coordinating with other building staff, and identifying issues and opportunities

Location: Blackburn, 12121 E Burnside St., Portland, OR 97216

Schedule: Friday-Tuesday, 3:00pm-11:30pm

REQUIRED QUALIFICATIONS:

• Must have High School Diploma or GED or be actively pursuing.
• Must have basic computer skills including Word, Excel, email, and basic file management.
• Must be able to read, write, and understand English.

PREFERRED QUALIFICATIONS:

• Previous experience with janitorial and resident service preferred.

ADDITIONAL QUALIFICATIONS: 

• Must generally have the ability to walk, bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects, and climb stairs with reasonable or no accommodation.
• Must pass a pre-employment drug screen and background check
• Ability to adhere to Central City Concern’s drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Workplace Act of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
• Must adhere to agency non-discrimination policies.
• Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliations, cultural backgrounds, lifestyles, and sexual orientations and treat everyone with respect and dignity.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Work as a member of an integrated team between Housing and Supportive Housing as well as with Clinical Operations across the Blackburn Center.
• Maintain a high quality, comfortable, and safe living environment in the Blackburn Center.
• Perform building upkeep, room inventory, room turnover, vacant room preparation tasks, and routine pest control measures.
• Identify pests such as roaches, bed bugs, ants and rodents and report to the Blackburn Center Residential Community Manager. 
• Promptly perform follow-up cleaning after pest control treatments, including vacuuming of pests and disposal of bed bug infested property. 
• Greet and answer queries from residents and building visitors and provide information and updates to staff.
• Perform regularly assigned tasks including, but not limited to, cleaning and maintaining lobby, hallways, unoccupied offices, bathrooms, elevators, residential rooms, interior and exterior common areas. Clean windows, floors, countertops, appliances, and fixtures. Other cleaning, sweeping, mopping, dusting, vacuuming, washing, disinfecting and polishing. 
• Conduct regular and periodic inspections of common areas. 
• Report any hazardous conditions or emergency situations to the Blackburn Center Residential Community Manager. 
• Promptly serve or distribute tenant notices, bulletins, and rent statements as and when assigned by Property Management and/or Supportive Housing staff. 
• Assist new residents to become familiar with the community and available resources. 
• Answer and direct telephone calls to appropriate staff, take messages, promptly deliver notices and other documents, and maintain files as and when assigned. 
• Maintain daily event logs, delivery logs, incident reports, building rosters, and other reports and forms as necessary to complete job duties. 
• Monitor surveillance cameras and overall security of Blackburn Center. 
• Collect random and required observed urinalyses as assigned by supportive housing or property management administrative staff. 
• Monitor and enforce building visitor policies and procedures. 
• Update lobby area with appropriate health and social services related information as and when directed. 
• Promptly remove ice and snow as required during inclement weather. 
• Inventory, label and store tenant property. 
• Report to other sites as directed by supervisor. 
• Adhere to safety policies and procedures. 
• Work as a member of the Blackburn Center multi-disciplinary team to deliver comprehensive, client centered, and trauma informed integrated services. 
• Actively participate in the integration of services at the Blackburn Center and identify new opportunities to improve collaboration between and within service and care teams while carefully following information-sharing guidelines. 
• Proactively identify opportunities for improvement within Blackburn Center workflows and logistics. Participate in review of Blackburn Key Performance Indicators; review and contribute to continuous improvement opportunities and plans.
• Build understanding of and appreciation for diversity among Blackburn Center clients and support their connection to culturally responsive and culturally specific services as requested. 
• Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners’ and outside providers’ patient confidentiality agreements, including privacy and security requirements for EMR access. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee. 
• Perform other duties as and when assigned. 

SKILLS AND ABILITIES:

• Ability to consider the impacts and outcomes for underserved communities during the decision-making process.
• Ability to consider impacts of systems of oppression, structural racism, and individual bias on client outcomes. 
• Ability to effectively and courteously communicate and interact successfully with a wide variety of people, including tenants, clients, co-workers, corrections personnel, police, merchants, the public, and supervisor on the telephone or in person. 
• Ability to manage time and meet deadlines. 
• Ability to communicate clearly and concisely both verbally and in writing and to understand and follow verbal and written instructions. 
• Detailed oriented; ability to maintain accurate records and necessary paperwork. 
• Ability to work independently or as a team member and to establish priorities with minimal supervision. 
• Ability to display a non-judgmental attitude, and a willingness to learn and apply new skills. 
• Ability to use computers for basic functions, or ability to be trained in their use. 
• Ability to work and maintain professional composure in an environment where people may be hostile, abusive, or combative. 
• Professional maintenance of appropriate boundaries. 
• Knowledge of de-escalation methods or ability to be trained in de-escalation methods. 
• Sufficient manual dexterity and physical ability to perform assigned cleaning and maintenance tasks and to pull, lift and move heavy objects, cartons or equipment. 
• Ability to learn applicable safety policies and procedures, including Material Safety Data Sheets (MSDS), and the ability to apply workplace and job-site safety standards.

Benefits at Central City Concern offered to our employees!

Central City Concern offers incredible benefits to our employees. We offer an extensive total rewards package to include base wages, medical, dental, vision, and voluntary plans. Central City Concern also takes employees’ financial wellness into consideration and provides a rich retirement match.

• Generous paid time off plan beginning at 4 weeks of PTO accrual per year! Accrual amount/rate increases with longevity.
• Amazing 403(b) Retirement Savings plan with an employer match of 4.25% in your 1st year, 6% in the 2nd year, and 8% in your 3rd year!
• 11 paid Holidays 2 Personal Holidays to be used at the employee’s discretion. 
• Comprehensive Medical, Vision, and Dental insurance coverage. 
• Employer Paid Life, Short Term Disability, AND Long-Term Disability Insurance! 
• Sabbatical Program offering extended time off at years 7, 14, and 21.

This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required for the position.

As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, and pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.

CCC values and celebrates diversity in race, heritage, ethnicity, gender identity and expression, sexual orientation, religion, age, and disability. We are an Equal Opportunity Employer and we prioritize active inclusion of diverse staff.

Central City Concern is a second-chance employer and complies with applicable laws regarding the consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this particular job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.