68 Customer Service Agent Jobs in Montgomery, AL
CBE is Hiring a Customer Service Agent Near Montgomery, AL
The role, known in-house as Area Team Coordinator is responsible for responding to customer service requests via phone, email, and web portal in a courteous and prompt manner, documenting the service request details in the appropriate systems, and using proper reasoning and judgment to properly dispatch service technicians in the most efficient and effective manner.
Duties
- Receives phone calls, emails, and web portal requests from customers requesting site service, enters service request details into the appropriate systems, identifies the appropriate service technician based on availability and proximity to service site using GPS assisted systems, and dispatches technician to the site.
- Monitors and stays abreast of all technician response times and activities, documents service progress in all necessary systems, and communicates follow-up with the customer.
- Assists technicians in monitoring equipment inventory, places parts orders as needed to fulfill service requests, and coordinates with equipment maintenance and warehousing departments regarding equipment availability.
- Coordinates and monitors equipment upgrade and installation projects and maintains communication regarding project status with sales representatives, managers, technicians, and customers.
- Ensures that all systems information is complete, correct, and in accordance with established procedures.
- Establishes and maintains positive rapport with all salesmen, field service technicians, and customers.
- Strong verbal and written communication skills, good speaking voice, excellent command of the English language.
- Intermediate computer skills to include MS Windows, Word, Excel, and Outlook with the ability to effectively learn and navigate proprietary service call management systems.
- Excellent multi-tasking capabilities with the ability to identify potential challenges in a timely manner and develop and implement appropriate resolutions.
- This is a 24/7 Service Center, weekend rotation for shift coverage is required.
- Flexibility in working varied shifts is a must.
- Occasional overtime may be required.
- 401K/Profit Sharing
- Medical and Dental Insurance
- Life and Disability Insurance
- Vacation and Holidays
- Vacation Time is Paid at 1.5 X Pay Rate
We accommodate our customers with a team of experts that will listen and access the unique business needs and build an equipment package to fit the requirements and budget. We provide timely installations, thorough training of employees and long-term maintenance and repair.
If you are interested in a high-energy environment and applying your unique skills to enhance our organization, we hope that you will submit your application for a prompt review.
Job Summary
Full Time
Wholesale
$32k-40k (estimate)
02/03/2023
05/17/2024
cbe-inc.com
MONTGOMERY, AL
100 - 200
1974
Private
LORING WHITE
$10M - $50M
Wholesale
Related Companies
The job skills required for Customer Service Agent include Customer Service, Written Communication, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Agent positions, which can be used as a reference in future career path planning. As a Customer Service Agent, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Agent. You can explore the career advancement for a Customer Service Agent below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Agent job description and responsibilities
A Customer Service Agent role focuses on providing customer support and service, ensuring optimal services and client satisfaction.
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Customer Service Agent are the front-line support within organizations that sell products and services to consumers and businesses.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Agent jobs
Although the Bureau of Labor Statistics notes that most employers don’t require a college degree for customer service agents, the majority do prefer that candidates have at least a high school diploma or GED.
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With customer service, customer support and customer experience, required.
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When hiring for a customer service agent, communication skills are one of the first things that are looked at by the organization.
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Step 3: View the best colleges and universities for Customer Service Agent.
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