This hotel position that you are applying for is managed by CB&M Executive Suites & Properties.

At CB&M, we believe our guests select CB&M because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. CB&M is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.

About CB&M Executive Suites & Properties -

We are a hotel management company that not only manages hotels but develops, designs, and fully furnishes off-site properties as well. You may work at a property that we’ve constructed from the ground up. With the experience of building hotels and managing them, we have the knowledge and vision for just what our staff and guests are looking for when experiencing a CB&M property.

Although we have a significant amount of pride in the properties we build and/or manage, it will never replace the necessity to find the highest quality individuals to represent CB&M and who we are. As a member of this team, you will be highly regarded for your customer service skills, your dedication to quality, and your uniqueness and authenticity that bring life, and synergy to this property. We believe you will find your new position rewarding, challenging, and meaningful. You will have countless opportunities to make a positive difference with your co-workers and guests each day. The impact of a smile or kind gesture to both guests and fellow employees alike can never be understated. We believe in an environment where we extend ourselves to help one another whether or not it is in our job description.

CB&M is seeking a Front Desk Agent to join our growing company

The Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations, housekeeping and maintenance coordination duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.

Responsibilities:

• Answer inbound telephone calls from tenants and send information to the correct person(s).
• Update and oversee tape charts.
• Help tenants with any questions or needs.
• Collect money from customers (cash, check, money order, CC)
• Schedule maintenance and housekeeping requests.
• Take reservations and build contracts.
• Social Media.
• Basic office duties.
• Content creation.

Qualifications:

• High School diploma or equivalent required; College course work in related field helpful.
• Experience in a hotel or a related field preferred.
• Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
• Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful high pressure situations.
• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
• Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data and basic arithmetic functions.
• Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
• Ability to read comprehend and write simple instructions and/or short correspondence and memos
• Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations
• An operational knowledge of Microsoft Office suite
• Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
• Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)
• Ability to participate in the creation of an enjoyable work environment

Bilingual Spanish speaker is required.

Pay is based off of experience.

Job Type: Full-time

Schedule:

• 8 hour shift
• Day shift
• Weekend availability

Ability to commute/relocate:

• Roosevelt, UT 84066: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)
• Phone etiquette: 1 year (Required)
• Sales: 1 year (Preferred)
• Data entry: 1 year (Preferred)
• Spanish: 1 year (Required)

Work Location: One location

Job Type: Full-time

Pay: From $15.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Work Location: In person