The Competencies you’ll exhibit:

Service Mindset: 

• Supports the “why” behind policies and procedures that support the service mindset
• Models the CAVA values and find ways to deliver on our commitments to our guests
• Treats all internal and external stakeholders with a service mindset; lead with empathy; communicates with respect and kindness

Accountability: 

• Supports General Manager in clearly informing teams of the root cause of problems, and ideas on how to solve them 
• Easily and swiftly finds solutions as problems arise 
• Supports short-term strategy; prioritizes work for teams 
• Actively incorporates feedback to create innovative strategies that drive business performance 
• Ensures standards are executed and that food is high quality and accurate 
• Ensures tasks are completed on time 
• Leads the team while promoting a positive work environment; improves the guest experience

Diversity Cultivation:

• Partners with General Manager to manage Team Members with respect and integrity, independent of their background
• Supports and demonstrates fair and equitable treatment for all, starting with guests and extending through all Team Members
• Promotes an inclusive workplace culture
• Curates and embodies a spirit of inclusivity within the team

People Development: 

• Supports General Manager in creating opportunities for Team Members to grow in their roles and progress into higher roles in the organization using tools and resources available
• Provides insightful and actionable feedback for our team to develop and track their own performance
• Takes feedback in a constructive manner from their teams
• Mentors team with humility and positivity; creates a positive feedback loop and encourages a collaborative spirit within and across teams

Enterprise Leadership: 

• Supports General Manager in delegating both routine and important tasks and decisions to Team Members; uses discretion in how much direction to provide 
• Models effective decision-making skills to coach our team to succeed 
• Great team player who shows others they are fully invested in their team 
• Intentionally finds ways to collaborate with peers and General Managers

Innovation and Growth:

• Supports new ideas from leadership to drive business and single-unit success in existing and emerging markets 
• Models for Team Members that mistakes should be viewed as learning and growth opportunities in the right context 
• Fosters a trusting and supportive environment by actively listening and coaching Team Members 
• Actively shares ideas and best practices with peers and leaders

Emotional Resilience:

• Maintains emotional stability in stressful situations; leads by example for how our teams should handle adversity 
• Supports General Manager in encouraging emotional expressions within our teams in a productive and constructive context 
• Models how Team Members should handle stressful situations; retains the emotional intelligence to approach Team Members during stressful situations 
• Develops or retains the capacity to self-evaluate our own emotional state in daily interactions within and across teams 
• Models and coaches on de-escalation techniques