1 Patient Representative PCS MHB Job in Buffalo, NY
Catholic Health System is Hiring a Patient Representative PCS MHB Near Buffalo, NY
Facility: Mercy Hospital of Buffalo
Shift: Shift 1
Status: Full Time FTE: 1.000000
Bargaining Unit: ACE Associates
Exempt from Overtime: Exempt: No
Work Schedule: Days and Evenings
Hours: Flexible hours days and evenings 8 to 4, 11 A to 7 P
Summary:
The role of Patient Representative is to act as a liaison between the hospital and its associates and the patient and/or family. The function is to interpret patient and/or families perceptions and needs in order to advocate and assist them to maximize the patient's satisfaction. The Patient Representative is also responsible for service recovery, for receiving, investigating and follow-up of complaints, Communication Assistance Policy (all aspects including policy, equipment, interpreters and payments), Patient Bill of Rights and Health Care Proxy information.
Responsibilities:
EDUCATION
- Bachelor's Degree required; Bachelor's degree of Science in Nursing or related health care field preferred
- Three (3) to five (5) years of experience working with people in a professional capacity
- Previous RN experience a plus
- Strong written and verbal communication skills
- Strong leadership skills and problem solving skills
- Ability to be compassionate and understanding to needs of patient and/or family
- Ability to balance objectively with empathy and sensitivity
- Ability to remain focused and follow a problem to resolution
- Strong computer skills
- Strong organizational skills
- The majority of time is spent on-site
- The role does require travel to other CH facilities to attend meetings and for the purpose of training & in servicing
- Occasionally, the role requires travel to primary care sites for complaint investigation or resolution
- Intermittent exposure to a few unpleasant physical conditions
- Frequent exposure to many disagreeable physical conditions
Job Summary
Full Time
Business Services
$72k-92k (estimate)
04/14/2024
06/13/2024
chsbuffalo.org
BUFFALO, NY
15,000 - 50,000
1998
JOSEPH D MCDONALD
$1B - $3B
Business Services
Related Companies
About Catholic Health System
Catholic Health is dedicated to developing an exceptional workforce focused on a culture of inclusiveness and integrity that values diversity. Located in Buffalo, NY, Catholic Health is a non-profit healthcare system that provides care to Western New Yorkers across a network of hospitals, primary care centers, imaging centers, and several other community ministries. Our mission sets us apart. It's the human side of healthcare the touch, smile or comforting word that can help make your healthcare experience better. It's treating all people with respect and dignity, and providing comfort in tim...es of greatest need.
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