Job Description

Location: Sorensen Chapel, Hayward, CA

Benefits include medical insurance with 100% employer paid premiums, in addition to dental, vision, retirement plan, 403(b) and paid time off. In addition, we offer outstanding training and continuous education programs for our employees.

Family Service Directors serve families with care and compassion, educating them through the process of making informed decisions for at-need funeral products and services.

CFCS offers excellent compensation for motivated individuals. Benefits include excellent medical, dental, paid vacation and sick days, and retirement benefits. We also offer outstanding training and continuous education programs for our employees.

Family Service Directors will demonstrate, by example, CFCS’ Core Values–Share the Journey, Serve with Care, and Make It Happen–in all their dealings with families, staff, and internal/external contacts.

Education and Experience:

·College degree preferred, minimum 1 year of college classes required, and/or at least 2-4 years in a customer service role requiring direct contact with the public (both on the telephone and face-to-face)

Knowledge, Skills, and Abilities:

· Knowledge of the Catholic faith, rituals, and traditions

· Strong customer service experience

· Event planning experience

· Understanding of the order of Christian funerals

· Able to conduct oneself with a “Family First” approach

· Excellent interpersonal, communication, and telephone skills

· Ability to multi-task and manage several funeral cases at the same time

· Able to coordinate with many internal departments and external providers

· Ability to work and make decisions under pressure and tight deadlines

· Familiar with special event planning and coordination

· Highly organized, detail oriented, and excellent time management skills

· Proficient in the use of computers, software, and technology

· Bilingual Conversational English/Spanish

Required Licenses and Certifications:

· Valid funeral director license is preferred. The ability and desire to obtain a license in the state of California is a plus.

· Valid state issued driver’s license, good driving record, and proof of insurance is required

Physical Requirements:

· Ability to lift or move objects weighing between 75-100 lbs.

· Ability to push and pull up to 300 lbs. with a wheeled cart

· Ability to stand for long periods on a hard surface

About the Employer:

CFCS is a charitable organization founded in faith and is an open source provider of information for end of life services–funeral, cremation, and cemetery. Employment will go to those individuals whose knowledge, skills, and experience most closely qualifies them for the position offered without regard to race, color, sex, marital status, age, disability, veteran status, or national origin.

Job Type: Full-time