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We are currently hiring aLong Term Care Ombudsman, to work in our Tri-County Services office. As theLong Term Care Ombudsman, you would be responsible for:
-Represent the Ombudsman program by reviewing and responding to resident, family and/or community members complaints regarding LTC facilities, adhering to the highest level of confidentiality.
-Meet with residents and family members, conduct investigations around complaints, and interview facility staff
-Effectively manage and prioritize complaints received, ensure a timely and relevant response to all complaints assigned, using conflict resolution techniques and strategies
-Advocate for resident rights including avoidance of elder abuse, mistreatment, and neglect.
-Liaison with resident councils in all LTC facilities, provides presentations for staff, residents and community regarding Ombudsman services, resident rights, and other pertinent topics.
-Enter data into databases accurately and timely, and report to Program Director on outcomes, trends, and activities.
Support a corps of volunteer ombudsmen through providing training and guidance in complaint handling.
Long Term Care Ombudsman, Minimum Salary: $25.00 per hour
Long Term Care Ombudsman, Maximum Salary: $25.00 per hour
Long Term Care Ombudsman, Schedule: Mon – Fri 18 hours per week (part time)
Qualifications:
-Bachelor’s Degree in social work, human services, health, public administration, gerontology, law, or related fields
-A valid driver’s license and maintain required vehicle insurance with access to a vehicle during work hours
-Experience working with older adults in a long-term care facility or as an advocate is strongly preferred
-Working knowledge of Microsoft Office software and other computer applications
Catholic Charities is an Equal Opportunity Employer.
Applicants have rights under Federal Employment Law:
Family and Medical Leave Act (FMLA)
Equal Employment Opportunity (EEO) Know Your Rights
Employee Polygraph Protection Act (EPPA)
Full Time
Social & Legal Services
$72k-90k (estimate)
04/06/2024
06/21/2024
ccrcda.org
AMSTERDAM, NY
25 - 50
1917
JOHN NASSO
$10M - $50M
Social & Legal Services
Catholic Charities of the Diocese of Albany is one of the largest, private, social service agencies in the region, helping more than 89,000 people each year in the fourteen counties of the Albany Diocese. Our motive is simple: to address basic human need at all stages of life regardless of race, religious belief, ethnicity, or lifestyle with special emphasis on the poor and vulnerable in our society. Catholic Charities offers a wide spectrum of services, from addressing basic needs such as food, clothing, and shelter; to more specialized needs such as mental health counseling, prison support s...ervices, programs for low-income families, and disaster assistance. We focus on helping the most vulnerable in our communities, including people with developmental disabilities, pregnant and parenting teens, immigrants and refugees, the unemployed, victims of domestic violence, and the homeless. Catholic Charities advocates on behalf of the poor and vulnerable and collaborates with others to build a more just society.
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