Are you looking for a rewarding career opportunity as an IT Systems Specialist?

If that is you, then look no further! Catholic Charities is hiring for an IT Systems Specialist, to assist in our Orange County sites providing technical assistance and training.

The Information Systems Specialist is responsible for providing help desk and end user training and support for all CCCSOS’ Orange County staff. Responsibilities include the daily operation of the Chemical Dependency Program’s management information systems, TIER and the Employee Assistance Program’s system, Med Comp. The Information Systems Specialist will be required to travel to our various sites within the 3 counties to assist if in person technological assistance is needed.

Below is a list of essential responsibilities:

• Hardware and software installations.
• Analyze, troubleshoot, and solve hardware and/or software problems in stand-alone or networked environments.
• Assist and provide back up support to Assistant Director of Information Systems in the following areas:
• Maintain integrity of SQL database
• Provide remote desktop and on-site end user technical support and end user training for all staff.
• Training and education of staff in the use of data tracking systems
• In-house computer equipment, set up, maintenance and support
• Develop, test and implement new Crystal Reports as needed.
• Provide training to all Administrative Assistants including evening staff in Tier, the verification process including but not limited to Daily Service Reports, Deposit Reports and the Non-Final Saved Report.
• Provide Tier training for new clinical staff, including but not limited to scheduling and clinical documentation.
• Create and maintain Tier user manuals.
• Maintain Active Directory.
• Assign new staff with Tier logins.
• Work with Netsmart Customer Support Staff to resolve Tier issues, track outstanding support tickets.
• Manage email accounts for part time and per diem staff.
• Coordinate with Finance Department to reconcile cash deposits for CD Clinics.
• Install and configure systems, networks, printers and scanners.
• Maintain logs of repair and updates.
• Assist with equipment inventory.
• Assist with maintenance upgrades (i.e. software, etc.).
• Assist network users with network services.

Job Type: Full-time

Pay: $29.12 per hour

Expected hours: 35 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Compensation package:

• Hourly pay
• Overtime pay

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person