Description

The Resettlement Transportation/Outreach Specialist works in close coordination with associated program case managers, other program staff and program partners to provide direct and support resettlement services and transportation to agency clients. Responsibilities focus on working directly with refugees in the field – in their homes, in the offices of refugee service providers and in the community at large.

Essential Duties and Responsibilities include the following, other duties may be assigned:

• Provides resettlement services to clients resettled by the agency in coordination with case managers, other program staff or program partners.
• Directly provide and/or facilitate the timely provision of core services as well as supplementary resettlement services to clients. These services include but are not limited to:
  • • Assisting client (s) in obtaining basic needs such as clothing
    • Assisting client(s) with getting to, from and signing in at health care appointments
    • Assisting client(s) with children in getting to, from and signing in at school district appointments
    • Assisting clients(s) with getting to, from and facilitating client during public benefits eligibility appointments
    • Assisting client(s) getting to, from and facilitating client during Social Security application appointments
• Transport clients to other necessary appointments and assist with applications and service provision as requested and approved by the program.
• Assist resettlement program management staff in completion of required clerical and/or administrative casework as needed/requested and approved by the program.
• When necessary, document or give updates to case managers and other department staff on assigned clients and tasks
• Maintains up-to-date professional knowledge through reading, workshops/trainings and conferences, as appropriate.
• Participates in staff and department meetings as required.
• Awareness of and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse
• Other responsibilities as requested by supervisor

Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees will follow other instructions and perform other related duties as required.

Qualifications

Education: High School Diploma. Equivalent combination of education and experience will be considered.

Experience: Direct service delivery and/or casework experience preferred. Experience working in multi-cultural environment is preferred.

Other: Reliable vehicle and valid driver’s license.

Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.The noise level in the work environment is usually quiet.

Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CFC’s corporate compliance program.

***CCFCS is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet