Provides direct case management services for clients to meet service goals such as applying for government benefits, obtaining medical care, and connecting to social service agencies to improve self-sufficiency.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Provides direct case management services to clients through conducting needs assessment, creating service goals to address identified needs, and supporting clients in meeting those needs
• Transports or arranges transportation for clients for appointments with medical and social service providers and other agencies as needed to meet goals
• Identifies and removes barriers to cultural adjustment and self-sufficiency
• Consistently follows up with clients as required by program guidelines and completes documentation according to program, grant, and donor standards
• Provides interpretation and translation as needed
• Maintains client case files and detailed case notes

OTHER DUTIES

• Learns program policies to properly inform clients
• Adheres to federal case and program documentation requirements as outlined by funders
• Submits reports as required and in a timely manner
• Creates and conducts cultural orientations to address barriers to cultural adjustment
• Supports the Missions, Values, and Vision of Catholic Charities of Dallas
• Other duties as assigned by supervisor
• May train and lead the activities of volunteers and interns.
• Adhere to policies related to boundaries with and protection of clients.
• Complete required abuse prevention training (Safe Environment) and others, as required by program.
• Report suspicious and inappropriate behaviors.
• Follow mandated abuse reporting requirements.
• Adhere to job specific abuse risk management responsibilities.
• Adhere to procedures related to managing high risk activities and supervising clients, as applicable.

EDUCATION & TRAINING

• Bachelor’s degree in social work or related field preferred.
• Previous social work or case management experience strongly preferred

KNOWLEDGE, SKILLS & ABILITIES

• Bilingual in a language reflected in the current client population is preferred (Dari, Arabic, Swahili, Burmese, French, Spanish, Ukrainian)
• Excellent verbal, written, and interpersonal communication skills
• Computer literacy and experience with MS Office suite of products
• Adherence to applicable professional and agency Codes of Ethics
• Capable of performing tasks with limited supervision.
• Efficient time management skills
• Attentive to detail and highly organized
• Ability to work in a flexible work environment
• Ability to lift and carry items up to 50 pounds

OTHER REQUIREMENTS

• Background Check: This position requires a criminal background check.
• Driving Record: Clear driving record, valid TX driver’s license, required insurance, and own reliable transportation.

Health: Annual TB screen and other public health screenings as indicated by program

IMPORTANT NOTE:

• Commute: In-person position; travel required to transport clients (mileage compensated as per federal rate for personal vehicle usage)

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you speak Dari, Arabic, Swahili, Burmese, French, Spanish, and/or Ukrainian?

Ability to Commute:

• Dallas, TX 75247 (Required)

Ability to Relocate:

• Dallas, TX 75247: Relocate before starting work (Required)

Work Location: In person