About the role: As an IT Support intern you will gain experience and knowledge about how an IT team operates within a business. You’ll have the opportunity to work with all kinds of stakeholders from various areas within the organisation; both technical and non-technical. You will gain knowledge on the employee lifecycle from the perspective of a support function of an organisation and how we impact overall productivity. This role is for a fixed term of 6 months with the possibility of being hired as a full-time employee. 

What you will do / be involved in:Onboarding:

• Account creation
• Laptop setup (onboarding)
• Hardware logistics
• Onboarding communication and issue troubleshooting
• Audit onboarding tickets

Offboarding:

• Offboarding logistics / property returns

IT Support

• Be the primary point of contact for basic technical issues
• Escalate issues to team members as needed

What’s you’ll bring to the role:

• Good communication skills - verbal and written
• Positive customer service skills with the ability to make people feel validated
• Willingness to support where needed 
• Curious mindset and willingness to to learn new things
• Ability to ask questions when to get a better understanding
• Willingness to share information and teach people how issues were resolved
• Hands on approach to tasks
• Detail oriented in all things you do
• Basic technical skills / understanding of technical terms
• Ability to find information to help troubleshoot technical issues
• Knowledge or previous experience of using Apple laptops
• Fluent in English - Dutch & additional languages are a plus
• Currently enrolled in a Dutch university

Where you’ll be: The role is based in Amsterdam, The Netherlands.