4 IT Product Support Lead- Certinia PSA Jobs in Raleigh, NC
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IT Product Support Lead- Certinia PSA
$76k-96k (estimate)
Full Time | Business Services
2 Months Ago
Catalyst Clinical Research LLC is Hiring a Remote IT Product Support Lead- Certinia PSA
Catalyst Clinical Research is a niche provider of clinical research services through two established solutions- Catalyst Flex and Catalyst Oncology. Here at Catalyst Clinical Research we provide support and services exclusively to biotech companies because we know and understand the biotech environment. Our 15 years of experience allow us to quickly grasp the evolving needs of our clients so we can deliver the solutions essential to meet the evolving needs and unexpected changes inherent in oncology development. When protocols amend or emerging data suggest a breakthrough straight from Phase I to registration, we are ready.Position Summary:
- The IT Product Support Lead serves as an administrator and level 2 support contact for one or more products ensuring product availability, stability and enhancement to support business operations.
- They work closely with business system owners, end-users and product providers to maintain the product roadmap and requirements backlog based on requirements and feedback.
- They implement and/or liaise with a technical development team/product provider for implementation of fixes and requirements
- Certinia PSA: administration, apex programming, support, reporting - Required.
- Previous experience in implementing Certinia PSA solutions - Required
- NetSuite – administration, support, reporting - Preferred
- Experience working in a Clinical CRO – Preferred
- Profiles, Permission Sets, Sharing Rules
- Tracking and management of licenses, subscriptions
- User training and support
- Product roadmap and backlog maintenance
- Maintains best practices and training material
- System configurations and testing
- Good understanding of what is standard vs customized functionality
- Maintains the repository of custom scripts and specifications
- Managing custom settings
- Process/workflow builder to allow for automation
- Data loads
- Data governance
- Change control, release, and upgrade management
- Sandbox instances management, creation, and refresh
- Lead Product Governance meetings
- First point of contact for product provider.
- Supports financial audits.
- Keeps system inventory updated.
- Supports vendor management with vendor qualifications.
- Level 2 support contact
- Issue management, coordinating resolution of tickets, working with business, vendors and development teams as needed to drive resolution.
- Troubleshooting using the debug log, logging in as other users.
- User communications
- Permission Controls
- Work Calendars, Holidays, Time Periods, Region, Practice, Group
- Projects, Budgets, Milestones, Tasks, Activities
- Resource Requests and Assignments
- Time Entry, Timecards, and Expense Entry
- Utilization, Backlog, Time Period Updates, Actuals
- Configuration Groups and Values
- Project Billing, Billing Event Generation
- Conga Reporting, Reports Development, ad hoc query support, SOQL Queries
- Integrations maintenance
- Hands-on developer with expertise in:
- The Apex language
- Triggers
- Test Code & Coverage
- Lightning Web Components (LWC)
- Ability to understand business requirements around Finance Accounting, and PSA
- Continuous learner, keeping updated on latest trends and product features in the space.
- Open to learn and take on ownership of other products.
- Excellent communication skills
- Taking ownership of reported issues and drive to resolution
- Strong triaging skills for issue resolution
- Experience in using tools for issue management.
- Coordinate with and train other IT staff for redundancy
- Exemplify Catalyst values (Collaboration, Learning, Listening, Flexibility, and Commitment)
Job Summary
JOB TYPE
Full Time
INDUSTRY
Business Services
SALARY
$76k-96k (estimate)
POST DATE
02/15/2024
EXPIRATION DATE
05/13/2024
WEBSITE
catalystcr.com
HEADQUARTERS
WILMINGTON, NC
SIZE
<25
FOUNDED
2001
TYPE
Private
CEO
NICK DYER
REVENUE
<$5M
INDUSTRY
Business Services
Related Companies
About Catalyst Clinical Research LLC
Catalystcr is a provider of staffing resources to the biotechnology, pharmaceutical and medical device companies for clinical trial needs.
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