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Cat5 Commerce is currently seeking a keen Customer Experience Associate to join our growing team in Chesterfield. It doesn’t get much better than this! This is a full-time, hybrid position with a schedule of Monday - Friday, 8:00 a.m. - 5:00 p.m., set in a fun and friendly atmosphere and providing excellent benefits and perks. Occasional overtime may be required, primarily during peak / holiday season.
What We Offer
Position
Looking for the perfect environment to kick start your career or take your customer service experience to the next level in the exciting Ecommerce realm? We're currently seeking a Customer Experience Associate to join us in our mission. The ideal candidate enjoys a high energy atmosphere, and brings an optimistic and helpful approach to each day. We work with some pretty awesome brands and products, all of which you'll gain a deep understanding of to best serve our customers, and earn generous discounts on!
Are you that exceptional friend that is always just a phone call or text away? Terrific! Because our customers know and love that we're available when they need help or have questions. You'll have the ongoing opportunity to talk with a wide variety of shoppers about interesting and purpose-driven gear and products. Our phone lines and live customer chat features are where it all comes together, blending high tech with a personal touch.
When you’re not wowing a customer, you’ll put your problem solving talents to use through regular email correspondence, entering detailed customer / order notes, and assisting with a variety of administrative tasks in support of the overall customer experience.
Duties
Qualifications
Major Pluses
About Us
Cat5 Commerce is an online retail company based in Chesterfield, Missouri. We own and operate TacticalGear.com and Workboots.com, the premier shopping destinations serving the tactical, outdoor and workwear markets.
We have enjoyed consistent growth with each passing year, and strive to actively recruit and retain the best and brightest talent. Recognized as a Top Workplace by the St. Louis Post-Dispatch, our culture provides a healthy, challenging and people-focused atmosphere. We offer a top-tier benefits package and collaborative workspace for those who thrive in a casual yet fast paced environment.
Full Time
$41k-53k (estimate)
05/27/2023
07/11/2024
cat5.com
Chesterfield, MO
100 - 200
The following is the career advancement route for Customer Experience Associate | Hybrid positions, which can be used as a reference in future career path planning. As a Customer Experience Associate | Hybrid, it can be promoted into senior positions as a Customer Experience Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Associate | Hybrid. You can explore the career advancement for a Customer Experience Associate | Hybrid below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Associate job description and responsibilities
Customer Experience Associates perform a variety of support tasks to offer exceptional service to customers.
04/05/2022: Columbia, SC
Customer experience associate may also create and track metrics to quantify the customer experience.
03/30/2022: Fayetteville, NC
Customer service representatives typically use a telephone, computer, and other office equipment.
02/22/2022: Long Beach, CA
As a job, customer service professionals are responsible for addressing customer needs and ensuring they have a good experience.
04/01/2022: Anchorage, AK
Responding to questions with positive language can greatly affect how the customer hears the response.
04/01/2022: Lorain, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Associate jobs
Customer experience associates are typically entry-level positions which needs strong writing and reading comprehension skills.
02/04/2022: Buffalo, NY
Customer experience associate have a proven track record for building excellent customer experiences.
01/30/2022: Springfield, OH
Customer experience associates at these companies should be data-driven and focused on building relationships.
04/10/2022: Bismarck, ND
A great customer experience representative knows how to relate to anybody, but they’re especially good with frustrated people.
03/18/2022: Reno, NV
The best Customer Experience Associate have a deep knowledge of how their companies’ products work.
02/03/2022: Lawton, OK
Step 3: View the best colleges and universities for Customer Experience Associate.