SUMMARY

Sells/leases new- and used-vehicles at dealership gross profit, volume, and customer satisfaction standards.

ESSENTIAL DUTIES include the following. Other duties may be assigned.

• • • • Satisfies the transportation needs of vehicle purchasers.
      • Sells/leases and delivers a minimum of 10 units per month.
      • Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot.
      • Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.
      • Explains fully product performance, application, and benefits to prospects.
      • Describes all optional equipment available for customer purchase.
      • Offers test drives to all prospects. Follows dealership procedure to obtain proper identification from customer prior to test drive.
      • Utilizes dealership sales control and follow-up system.
      • Exhibits high level of commitment to customer satisfaction.
      • Knows and understands the federal, state, and local laws which govern retail automobile sales.
      • Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.
      • Attends product and sales training courses as requested by sales manager.
      • Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
      • Knows and understands equity and values, and is able to explain depreciation to the customer.
      • Ensures that the sales manager has an opportunity to meet each customer.
      • Turns 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title, etc.).
      • Writes complete sales orders and processes paperwork in accordance with established dealership policies.
      • Prepares sold vehicles for customer delivery prior to customer arrival.
      • Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork.
      • Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department.
      • Schedules first service appointment.
      • Follows up on all post delivery items, tag/title work, "we-owes", and special requests to be sure that all customer expectations are met.
      • Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
      • Maintains a prospect development system.
      • Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
      • Attends sales meetings. Maintains professional appearance.

MARGINAL DUTIES include the following. Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS Valid Driver's License

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel. The employee is occasionally required to sit and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to outside weather conditions and extreme heat. The noise level in the work environment is usually moderate