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Overview
Responsible for professional, effective and efficient handling of all residents’ requests and needs upon entering the community.
The Front Desk / Concierge or Desk Attendant also provides exemplary service in a manner consistent with the values and mission of the Castle Group.
He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service as it relates to this function.
This includes working interdepartmentally, as well as, with our external customers.
Responsibilities
May include some or all of the following as applicable)
Qualifications
Education / Training / Certifications / Licenses :
High school diploma or equivalency required. College level courses in business or hospitality preferred.
Experience / Knowledge / Skills :
One (1) to two (2) years of business experience preferred. Outstanding customer service, communication and interpersonal skills required.
Effective written and verbal skills.
Computer literacy :
Intermediate command of computer hardware / software is required.
Language requirements :
Multiple language fluency may be required or preferred, depending on community.
Travel and availability requirements :
May be required to travel for training sessions off-site on an ad-hoc basis. May be occasionally required to cover for front desk staff at other communities within a reasonable commuting distance when needed.
Ability to work extended hours and weekends if needed.
Physical Requirements :
Ability to lift up to 40 lbs. work in an upright standing or sitting position for long periods of time, will fluctuate day by day;
Must be able to stand up regularly to greet residents or remain standing for long periods, depending on post. Handle, grasp and lift objects and packages.
Reach with hands and arms, communicate, receive and exchange ideas and information by means of the spoken and written word.
Ability to quickly and easily navigate the property / building as required to meet the job functions and complete all required forms.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Working Conditions :
The majority of work will be completed indoors in a temperature-controlled environment with little to moderate noise levels.
May require outdoor site visits on an occasional basis.
Last updated : 2024-04-23
Full Time
Business Services
$31k-39k (estimate)
04/25/2024
04/30/2024
thecastlegrp.com
CHARLESTOWN, MA
25 - 50
1996
SANDRA LISH
$5M - $10M
Business Services
The job skills required for Concierge include Customer Service, Time Management, Computer Literacy, etc. Having related job skills and expertise will give you an advantage when applying to be a Concierge. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Concierge. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Concierge positions, which can be used as a reference in future career path planning. As a Concierge, it can be promoted into senior positions as a Concierge Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Concierge. You can explore the career advancement for a Concierge below and select your interested title to get hiring information.
If you are interested in becoming a Concierge, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Concierge for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Concierge job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Concierge jobs
Concierge should reflect a familiarity with how businesses operate.
02/18/2022: Santa Cruz, CA
Concierges must be approachable, empathetic, diplomatic, even-keeled, patient, and discreet.
01/10/2022: Saint Petersburg, FL
A great Concierge doesn’t care how much money they have or how they look, they provide the same quality of service to all their guests.
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A great Concierge will tailor every aspect of their guest’s or client’s request down to the last detail.
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A concierge should also have extensive knowledge about the local area, perhaps even building relationships with managers at top restaurants so they can secure hard-to-get reservations.
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Step 3: View the best colleges and universities for Concierge.