SUMMARY:
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The Castle & Key Hospitality Associate is expected to exemplify everything the brand represents in terms of overall behavior, quality of execution, good taste, professional image, and discretion. The Castle & Key brand pays homage to history while creating a modern and high quality product and experience for all Guests visiting the property. Through our team members and our products, Castle & Key will foster an image of luxury, thoughtfulness, approachability, ultimate hospitality and elegance.

The primary role of the Hospitality Associate is a rotation role that supports our greeting areas, tasting room, and Counter 17, Castle & Key’s walk-up bar. They should engage in building relationships with all guests visiting the property and leverage opportunities to share the history of the facility and connect their guests with the Castle & Key brand story. The Hospitality Associate is expected to maintain the seamless operation and cleanliness of all public spaces. This position will require a high level of flexibility and the ability to support several areas of the Hospitality operation. This position will be required to be “on-stage” for the majority of their shift.
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EDUCATION AND EXPERIENCE:

• Entry Level Position

• Hospitality experience of at least 1 years in a fast paced environment

• High School Degree/GED required, Associate's Degree preferred.

• Strong communication skills and ability to deliver and take constructive feedback

• Collaborative approach to work

• Weekend and Holiday availability and flexible schedule required

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WORK ENVIRONMENT:

• Extended periods of sitting, standing, walking, viewing a computer monitor may be required

• May be required to push, pull, lift objects > 50 pounds

• Exposure to extreme weather and temperature conditions (heat, cold, wet)

• May be required to climb a ladder or crawl into confined spaces

• Travel by car, bus, train or plane may be required

• Off hours, including nights and weekends may be required

DETAIL OF RESPONSIBILITIES

Specific areas of responsibility include but are not limited to:

• Greet all guests at several reception checkpoints throughout the property and answers all incoming questions

• Assist in service of food and beverage offerings from the Counter 17, Castle & Key’s walk-up bar.

• Engage in ongoing education of all onsite cocktail, beer, wine, and charcuterie offerings

• Prepare tasting areas, drinkware, and bar tools for tours throughout the day cleaning and prepping multiple times per day as determined by experience schedule

• Responsible for the upkeep and cleanliness of public spaces on property by sweeping, mopping, restocking, restroom checks and additional cleaning tasks as they arise.

• Exhibit high levels of knowledge regarding Castle & Key’s history, property, and spirit portfolio

• Escalate any guest concerns or feedback to the supervisor on duty and maintain a pleasant and hospitable demeanor at all times.

• Adapt to the needs of guests as they arise

• Display a prioritization of hospitality and guest focus

• Assist with on-site events, as needed

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Job Type: Part-time

Pay: From $16.00 per hour

Shift:

• Day shift
• Evening shift

Weekly day range:

• Rotating weekends
• Weekends as needed

Ability to Relocate:

• Frankfort, KY 40601: Relocate before starting work (Required)

Work Location: In person