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Department Name: Practice Management
Title: Medical Receptionist
RT ONE: Dimension and Description
Primary Purpose: To provide smooth patient flow, meeting all guidelines of clinic procedures and insurance specifications, striving for the best customer service possible in a timely and accurate manner, in accordance with Cass Regional Medical Center’s mission statement. Highest level of customer service is expected in every aspect of the position by using the principals of AIDET.
Formal Policy-Setting Responsibilities: No formal responsibility. The policies associated with the job’s purpose and essential responsibilities are set by others.
Routine Decision Making: Decides appropriate scheduling; verifies complete patient information; decides appropriate specialist to use according to insurance plan; verifies appropriate coding and correlation of charges.
Formal Supervisory Responsibility: No formal supervisory responsibility.
Required Knowledge: Insurance requirements, basic patient triage and common medical knowledge.
Unusual Working Conditions: None.
Education and Certification/ Registration required for the Position: High school education.
PART TWO: Essential Responsibilities and Tasks
All essential responsibilities and tasks are performed while meeting or exceeding Cass Regional’s Patient Satisfaction goals as measured by Press Ganey.
Registers and schedules patients. (40% of time)
-Utilizes the "patient access" theory in scheduling patients-that is "see the patient when the patient wants to be seen."
B. Handles telephone calls professionally and effectively. (40% of time)
C. Maintains medical records. (15% of time)
Actively participates in clinic operations. (5% of time)
Full Time
$35k-41k (estimate)
03/28/2024
05/14/2024
cassregional.org
Harrisonville, MO
100 - 200