Description

Administrative Assistant Multi-Unit Accounts

Job Description: This position supports CWD MUA Department initiatives and will be based in our Kearney NE Distribution Center.

This position reports to the VP Multi Unit Accounts & Institutional Sales and works closely with the CWD MUA Account Exec Team as well as the CWD Inside Sales team. This position interacts with most departments within CWD.

Job Responsibilities include:

• Sales Support
  • Generate & analyze Key Performance Indicator reports as directed utilizing reporting tools including Insight & E Café.
  • Keep current & accurate files in the Customer Relationship Management Platform (CRM) for each account including contact information, meeting notes, etc.
  • Work with CWD team members to ensure fulfillment of customer agreement for assigned accounts.
    • Assist with coordination of customer LTOs and new item introductions.
    • Monitor inventory for key items and work with team to resolve inventory issues.
    • Work with Transportation & Operations Managers to resolve issues.
  • Work with the MUA Account Executive to analyze profitability of potential & existing customers using available resources including profitability models, below cost reports, etc.
    • Track product sales & identify slow moving items
    • Assist MUA Account Exec in identifying opportunities for UniPro/CWD brands.
    • Verify programs and pricing to ensure compliance.
  • Develop strong business relationships with customers, vendors, and brokers.
    • Assist CWD team with account management including facilitating internal communication.
    • Generate customer specific reporting and benchmarking reports.
  • May include Inside Sales duties for assigned accounts.
  • Attend regular scheduled meetings with the MUA team.
  • Additional projects as directed.
  • Collaborate with other CWD team members and key unit-level contacts to ensure goals and objectives are met and maintained.

.

• New Business Development
  • Assist MUA team to evaluate profitability of potential new accounts.
  • Work with the MUA team to analyze potential accounts & prepare proposals.
  • Work with appropriate departments within CWD to set up new accounts & facilitate the transition of their business to CWD
    • Develop and maintain a timeline to ensure deadlines are met and document all activities related to the on-boarding.
    • Work with all departments involved to ensure a smooth role out of new accounts.
    • Set up order guides, delivery schedules, cross-reference product lists, work with purchasing to source products, etc.
    • portal training of customers, etc.

Education & Experience

• High school equivalency

Skills Needed:

• Customer Service Focus
• Must be able to work in groups as well as independently and able to manage heavy workloads with many interruptions.
• detail oriented
• Computer skills – Microsoft office programs, proficient in excel
• Good oral and written communication skills required
• Strong ability to prioritize and organize is vital

Benefits:

• Immediate: Eligible for Paid holidays
• 30 days: Discounted product rates
• 60 days: Medical, Dental, Vision and Life insurance eligibility, 2 PTO days
• 90 days: Eligible to contribute to 401k plan
• 180 day: 2 PTO days
• 1 year: 401k match eligibility, 8 PTO days, Company paid Life Insurance and Short-Term Disability

Qualifications