Reporting directly to the Director of Finance, the Credit Manager oversees the credit granting process, ensuring that there is a consistent application of company credit policy, with the goal of optimizing company sales and minimizing bad debt losses. This position also leads the Accounts Receivables function and is responsible for directing the AR team’s work on a daily basis.

Supervisory Responsibilities:

• Manages Accounts Receivable staff, including hiring and training of new associates.
• Oversees all Accounts Receivable functions; responsible for DSO and account current percentage.
• Provide month end reporting for receivables functions (DSO, % current, bad debt, etc.)
• Assigns tasks and provides assistance as needed.

Duties/Responsibilities:

• Responsible for identifying areas for improving efficiencies and streamlining processes in AR functions.
• Receive all credit applications, grant credit terms, and set up new customer accounts.
• Performs periodic credit reviews of existing customers; oversees the credit hold process as necessary.
• Work closely with Sales Consultants and Managers; coordinate collections activities to keep accounts in current status, prevent past due accounts and avoid credit holds.

• Identify and work with larger past due clients to obtain payment or negotiate payment terms.
• Refer accounts to outside collection agency if needed; assists with collections and legal actions pertaining to those accounts.
• Oversee retention and security of Accounts Receivable documentation such as credit applications.
• Generates other reports as requested from management.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Understanding of state and federal laws pertaining to collection activities.
• Excellent organizational skills and attention to detail.
• Ability to keep information confidential and exercise integrity and discretion.
• Ability to remain professional in confrontational conversations.
• Experience with NCR computer application preferred but not required.
• Proficient in Microsoft Office Suite or related software program.

Education and Experience:

• Associate’s Degree in Accounting or equivalent experience in Accounts Receivable required.
• At least three years of prior collections experience and negotiating payment terms required.
• Experience supervising other associates strongly preferred.

Essential Functions:

• Prolonged periods sitting at a desk and working on a computer.
• Constant use of arms, hands and fingers to grasp and perform desktop related tasks.
• Frequent use of speech and hearing for both in-person and telephone communications.
• Ability to analyze information, draw conclusions, and make clear decisions.

CWD is an EEOC employer and considers all applicants without regard to race, religion, color, national origin, sex, gender, age, veteran status, disability, or any other basis protected by law.