Looking for a work culture that values hard work, service, and having a good time? Look no further than Casey's! We take pride in caring for our guests, our communities, and each other, while staying true to our roots. Join our IT department as a ServiceNow IT Engineering Manager and help us build a better future!

As a ServiceNow IT Engineering Manager, you will be responsible for defining, designing, and implementing processes and procedures based on industry standard ITIL v4 framework for Change, Incident, Problem, and Service Management within the Casey’s ITSM toolset to meet the organization's needs.

Requirements:

• Develop and implement an overall IT Service Management training strategy and plan.
• Develop and maintain a roadmap that drives implementation throughout IT for ITSM delivery, metrics, and governance.
• Partner with leaders across the organization and champion the day-to-day operation, continuous improvement, and governance of the service lifecycle.
• Collaborate with IT lifecycle process owners to ensure alignment and the consistent and effective delivery of ITSM processes to the enterprise and ensure adherence to SLAs.
• Collaborate with Internal Audit to communicate future state roadmap and to keep apprised of ongoing efforts to evolve the Change Management program.
• Collaborate with cross-functional teams to deliver high-quality and timely ServiceNow services – (ITSM, CSM, ITOM, ITAM).
• Stay updated on industry best practices and latest ServiceNow features to enhance systems.
• Accountable for the health, development, and oversite of the ServiceNow platform.
• Partner with internal teams to support training, enablement, product management and best practices across the organization.
• Ability to develop and sustain solid working relationships with stakeholders across departments and vendors driving cross-functional collaboration and building consensus.
• Ensure each process is well documented and the documentation is readily accessible.
• Manage departmental resources, staffing, mentoring, and enhancing and maintaining a best-of-class engineering team.
• Perform other duties as assigned.

#LI-CW1#LI-Hybrid

• Bachelor’s degree in Computer Science, Information Technology or related discipline or work-related equivalent experience required.
• A minimum of Seven (7) years of progressive experience leading and managing a technical solutions team.
• ITIL Foundation certification (v3) required, (v4) is preferred.
• Deep experience with ServiceNow is required. ServiceNow and platform-based certifications strongly preferred.
• Strong knowledge of IT Service Management processes.
• Motivated self-starter, with a proven track record that demonstrates the sense of urgency and commitment required for leading high performing teams.
• Excellent interpersonal, listening, verbal, and written communication skills.
• Highly analytical. Detail oriented and highly organized with the ability to manage multiple complex tasks simultaneously.
• Highly team oriented. Collaborative and open to new ideas. Ability to effectively review and identify circumstances and evidence of a problem and apply sound troubleshooting practices to diagnose the root cause of the problem.

This role does not allow for 100% remote work. Qualified candidates will need to live within a daily commutable distance of Casey's Store Support Center in Ankeny, IA and be willing to work in a hybrid work environment consisting of 3 days per week onsite.

Agencies please note: This role, open for recruitment, is being managed directly by Casey's Talent Acquisition team. We will reach out to our preferred agency partners in the rare instance we require additional talent options. Your respect for this process is appreciated.

What you can expect when you join the Casey’s Team:

• A flexible hybrid work model that allows you to strike the perfect balance between working from the office and the comfort of your home. Enjoy the freedom to choose when and where you work, creating an environment that maximizes your productivity and overall happiness.
• A transformative culture putting service first and taking pride in caring for our guests, our communities, and each other.
• Opportunities to use cutting edge technologies and enterprise-wide collaboration to enable our strategy and drive world class service.
• We’re here for families! Great benefits including choices in medical plans, dental, vision, life insurance, employee stock purchase program, charitable giving programs, parental leave AND an onsite Child Development Center
• Competitive pay, 401k company match up to 6%, vacation & sick time, paid holidays, volunteer time, and an onsite cafeteria.
• Dress for your day dress code, jeans are welcomed!
• The opportunity to work for a big company that has not lost our small company feel. Our senior leadership team is engaged, involved and accessible!
• What are you waiting for? Come be a part of a company that is growing, transforming and is here for good!