Basic Purpose

Responsible for showing and leasing apartment units to prospective residents as well as greeting visitors/potential residents, providing swift and courteous customer service for current residents, and completing daily office procedures including rent processing and deposits as required by the property manager. Responsible for ensuring exceptional customer service to maintain the overall reputation of the property.

This position is responsible for all of the following:

• Showing apartments to rental prospects and leasing to qualified applicants
• Selling positive aspects of the property and company through proper telephone, leasing and closing techniques
• Responding to inquiries for property information in an appropriate and timely manner via email and phone
• Knowing and updating competitors’ pricing/specials
• Learning all paperwork and reports related to leasing and preparing them when necessary
• Knowing the property’s budget and how to properly code expenses for payment
• Calling utility companies to connect and disconnect unit utilities
• Posting money and making daily deposits.
• Filing paperwork and service requests
• Checking all model units and common areas daily to ensure cleanliness
• Keeping clubhouse, bathrooms, offices and laundry rooms clean when housekeeper is not available
• Keeping coffee, refreshments, and condiments fresh and stocked
• Ordering any needed office supplies with the approval of the Property Manager
• Keeping computer updated with daily property activity (i.e. incomes, leases, notices)
• Opening and sorting mail
• Assuming daily operations of the property when Property Manager is not available
• Coordinating service requests from residents with property maintenance staff
• Following up on traffic, move-ins, move-outs, and completed service requests
• Completing all job-related tasks assigned by Property Manager or Property Supervisor
• Using creative marketing including social media sites to increase occupancy
• Participating in community activities

Requirements:

• High School Diploma or General Education Degree (GED)
• 3-6 Months related training/experience or combination of education and experience
• Valid driver's license and reliable transportation
• Must be able to read, speak and understand English for business purposes
• Must be able to read and write instructions, short correspondence, memos, and service requests and to converse with residents, co-workers, and vendors in a professional manner.
• Must also be able to effectively present information and instructions to potential residents and on-site staff in one-on-one and small group settings.
• Must be able to successfully complete a pre-employment background investigation including criminal record search, employment verification, and drug screen

Physical Requirements:

• Must be able to stand, walk, climb stairs; use hands to finger, handle, grasp or feel objects; reach with hands and arms; stoop, kneel or crouch; talk; hear.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

PERKS:
We are looking for innovative, fun, customer service professionals with the drive and determination to succeed at the next level. Case offers tremendous growth and advancement opportunities! We offer competitive pay and outstanding benefits to all our full time employees including: Heath Insurance, Rent Discounts, Paid Holidays, Vacation Time, Sick Time, Short & Long Term Disability, Life Insurance, 401K, Property Performance Bonuses, and Safety Bonuses.

IND123