Position Summary

The Operations Supervisor is responsible for supervising collections activities in one or more lines of business within a division to achieve communicated safety and operational goals and creating an environment to encourage team engagement and professional growth and development.

Key Responsibilities

• Provides leadership to the operations team and develops team members to assist them in reaching individual goals as well as create a pipeline for advancement within Casella.
• Oversees drivers and helpers to ensure safety and operational goals are being met.
• Partners with the Operations Manager and Division Manager to implement tactical initiatives to drive functional excellence and goal achievement.
• Performs all onboarding procedures with newly hired drivers to ensure an understanding of Casella’s core values.
• Monitors and coaches the driver’s performance and behaviors, recommends training or retraining as needed to ensure compliance with all company and safety policies.
• Investigates all accidents, customer and driver disputes and complaints and ensures all applicable documentation is completed based on policies and procedures.
• Creates logistical plans to reduce route hours using service conversions and container upsizing to improve density and efficiency of routes.
• Participates in training and other learning opportunities to expand knowledge of the company, products, sales, and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values. 

Education, Experience & Qualifications

The successful candidate will have 5 years of work experience in transportation, logistics, or solid waste operations in which coaching, routing assessments and leading employees was performed, be legally eligible to work in the US, and a demonstrated ability to work as part of a team in a collaborative environment. A Bachelors Degree or Associates Degree and 3 years of relevant work experience and an interest in the environmental and/or sustainability field are preferred.

Outstanding relationship management skills, excellent listening, communication, and problem-solving skills, demonstrated proficiency with Microsoft Office and familiarity with OSHA, DEP and DEC regulations are required.

Attributes

Responsible, team-oriented individual who is committed to safety, demonstrates strong verbal and written communication skills, committed to customer service and results-oriented with the ability to see the larger picture while focusing on detailed information.

Benefits

Medical, Dental, Vision, Life & Disability Insurance, Maternity & Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Employee Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, and More.