An opportunity to learn and grow with a high volume, well-educated professional dental office located in South Saint Louis City.

Responsibilities

Office Reception Responsibilities:

• Thorough knowledge of dentistry; processes, procedures, insurance plans
• Answering busy multi-line phone system
• Checking in/out-patients in a courteous and professional manner
• Assist with pulling and filing patient files
• Confirming insurance benefits and validating information is correct in the system
• Reviewing the schedule to ensure any same-day cancellations are filled
• Ensure all insurance filing are completed in a timely manner and accurate
• Demonstrate the ability to collect office charges and accurately post charges to patient accounts

Insurance Claims Responsibilities:

• Posting dental insurance payments and researching patient accounts to ensure the accuracy of posted payments
• Review and explanation of benefit (EOB) and problem solve a situation to determine the dollar amount to be posted as well as determine applicable insurance adjustments and/or refunds
• Reviews rejected claims
• Follows up on claims not submitted to the carrier correctly
• Corresponds with insurance companies regarding the breakdown of dental benefits and create insurance profiles within the dental system of record
• Updates treatment plans and resubmits any necessary claims
• Follows up on any profile not calculating correctly
• Reconciles patient accounts
• Builds relationships with the patient regarding the status of insurance claims
• Communicates with insurance companies regarding how a dental claim was paid to determine the most appropriate application of the payment to a patient’s account

Education and/or Work Experience Requirements

• High school diploma and one (1) or more years of relevant experience working with dental insurance.
• One (1) or more years working in a dental office setting is preferred
• Experience with Eaglesoft-Dental Software (preferred)

Required Knowledge and Skills

• Accurate data entry, attention to detail, and outstanding customer service skills are required.
• Computer proficiency in Microsoft applications – Windows, Office, and Outlook
• Excellent customer service skills
• Attention to detail
• Ability to problem solve
• Ability to calculate figures and amounts

All employees working in the office are fully vaccinated. The candidate must show proof of COVID-19 vaccination.

Salary based on experience

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Schedule:

• 4x10
• No weekends

Education:

• High school or equivalent (Preferred)

Work Location: In person