1 Support Center Supervisor- Operations Data Analyst Job in San Antonio, TX

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Support Center Supervisor- Operations Data Analyst

Cascadia Global Security

San Antonio, TX | Full Time

$64k-84k (estimate)

2 Months Ago

Support Center Supervisor- Operations Data Analyst

$64k-84k (estimate)

Full Time 2 Months Ago

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Cascadia Global Security is Hiring a Support Center Supervisor- Operations Data Analyst Near San Antonio, TX

About the position:

Title: Support Center Supervisor – Operations Data Analyst
Location: San Antonio, TX
Employment Type: Salaried Full Time
Salary: $55,000 - $65,000 DOE
100 % employer-paid Medical / Dental / Vision / and Life Insurance / 401 k Plan / 2-week Paid Vacation additional offerings

About us: Cascadia Global Security (CGS) is a veteran-owned, nationwide security company based in the Pacific Northwest. We are growing rapidly and need you on our team! Our Security Specialists range from active-duty military personnel, veterans, and civilians looking for a career with upward mobility and employee-centered management. If you want to be a part of something exciting with opportunities for growth, training, and promotion in the local area and across the United States, this is the job for you. We are looking for a hardworking and reliable leader to join our growing National Support Center team! This position will combine the challenges of teaching, coaching and growing the National Support Center staff, which operates as a key strategic department to support our officers and management teams, along with researching, developing and coordinating key metrics and operating systems. If you are skilled with Excel and like to take on new challenges this is the job for you. Audere est Facere - “Dare to Do” Desired Traits:

Intermediate to advanced Excel/Microsoft Office
Highly Organized and Detail Oriented
Compassionate, Flexible, and Proactive
Quality verbal and written communications
Self-Driven and Reliable
Ability to stay on track with multiple projects
Able to identify and find creative solutions to problems
Strong desire for upward advancement
Supervisory experience is a plus
A want to always be moving forward and learning new things

Duties and Responsibilities:

Build and manage KPI tracking reports to help regional managers understand the strengths and weaknesses of their region and implement focused changes
Work to simplify, streamline, and improve reporting functions continuously
Work with IT and operations to improve and develop the Support Centers technology, systems and processes
Take on new projects as they arise ranging from implementation of new systems and software, building new reports, analyzing new and existing contracts, or assisting with the opening of new regions
Answer telephone calls from onsite Security Officers and provide needed support
Support the Operations Dept. when needed

Benefits:

100% employer paid Medical/ Dental/ Vision Insurance
Employer Paid Life Insurance with other voluntary options
Enhanced insurance offerings such as Critical Care Coverage, Accident Insurance, Hospital Insurance, and Pet Insurance
401k program
Two weeks of paid vacation
This position is out of our National Support Center located in San Antonio, TX and does require working a 2-week rotating day-shift schedule as follows:

Week OneMonday: 6a-6pTuesday: 6a-6pWednesday: OFFThursday: OFFFriday: 6a-6pSaturday: 6a-6pSunday: 6A-6PWeek TwoMonday: OFFTuesday: OFFWednesday: 6a-6pThursday: 6a-6pFriday: OFFSaturday: OFFSunday: OFFRequirements:

AA degree or higher
At least 1 year of finance or accounting experience (preferred)
Strong knowledge of Excel and Microsoft products
The position is based in the San Antonio National Support Center and in-person work is required.