Cas Fontenot - State Farm Agency, located in New Orleans, LA is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a position focused on Customer Service for a well-established State Farm Agent. Must be fluent in Vietnamese and English.

If you have a talent for customer care and understand the needs and motivations of people, we want you on our team! As our Customer Service Representative, you’ll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience.

Responsibilities include but not limited to:

• Answer phones and greet clients.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service.

What we provide

• Base pay (based on experience) plus bonus
• Competitive bonus structure
• Paid time off (vacation)
• Retirement plan (after first year)
• Valuable experience
• Growth potential/Opportunity for advancement within my office

Requirements

• 
  Bilingual (must be fluent in Vietnamese and English)

Requirements

• Customer Service experience
• Excellent communication skills - written, verbal and listening
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Ability to work in a team environment
• Ability to assess customer needs and conduct effective interviews
• Ability to effectively relate to a customer
• Property Casualty license
• Life and Health license

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.