DOL Services Specialist Advanced (Employment Services Specialist 2) 

Job Code: SSP091

Pay Grade: G

The Georgia Department of Labor is seeking qualified candidates to be considered for a DOL Services Advanced position in the Cartersville Career Center in Cartersville, GA.

All applicants must complete an approximately 10 minutes assessment as part of the application process:

https://assessment.predictiveindex.com/bo/ffo/DOLSSADV 

Applicants who fail to complete the assessment will not be considered. If you are a current GDOL employee and had previously completed the assessment, please disregard taking this assessment. 

Essential Function and Responsibilities:

• Conducts interviews unemployment applicants to obtain the information needed to provide services.

• Conducts Wage Investigations and Request of Out of State Wages to ensure claim is valid.

• Review, examine, investigate, and adjudicate unemployment claims to determine claimant Unemployment eligibility of benefits

• Performs job counseling with applicants to identify their abilities, needs, interests, and values in relation to job and career opportunities.

• Conducts hearings in a professional and courteous manner

• Uses proper interviewing techniques in order to obtain appropriate information.

• Conducts fact finding interviews within established time frames and in accordance with applicable laws and guidelines.

• Identifies, documents and resolves separation and availability issues

• Issues proper instructions to claimant regarding unemployment responsibilities

• Demonstrates a comprehensive overall understanding of state law and departmental procedure for the dissemination of information as related to program.

• Communicates law and procedures clearly, correctly, and understandably to employers

• Accurately answers claimants' questions relative to program eligibility and explains the appeal process

• Processes claims from the universal queue

• Assists customers in-person and/or by phone with unemployment related issues and questions

• Provides one on one assistance with claims filing process

• Submits all claims related documents to imaging system

• Refers applicants to services such as counseling, literacy or language instruction, transportation assistance, and childcare

•  May function as a lead worker

Preferred Qualifications

Two (2) year processing Unemployment Insurance claims 

Additional Information

Because of the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification. This posting may close at any time prior to the posted close date, once a suitable applicant pool is identified.

The hiring process may involve one or more of the following: an interview, a timed written exercise, and/or an oral presentation. If there is a need for a reasonable accommodation during the hiring process, please advise the hiring manager. 

All decisions concerning the employment relationship for qualified applicants will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with the Georgia Department of Labor values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.