Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C. is hiring a Service Advisor in Edgewood, Maryland. The Service Advisor position is responsible for communicating with internal and external customers to gather information regarding equipment issues and providing repair status updates while repairs are in progress. Other duties include opening and closing work orders in an efficient and timely manner, using thorough details on customer requests/complaints to ensure technician understanding and customer satisfaction, serving as a first point of contact with customers via telephone or walk-ins, and calculating/providing repair estimates. Seeking candidates with minimum two years’ service related experience; heavy equipment exposure. High School diploma or equivalent

Requirements for the Service Advisor position include:

• Must be proficient with Microsoft Office Products.

• Must have excellent customer service skills and the ability to deal with stressful situations.
• Must be a strong communicator with excellent oral and written communication skills.
• Must be able to effectively multi-task.
• Must have an attention to detail.
• Working knowledge of the function and repair of heavy construction equipment preferred.
• Must be able to work any shift.
• Promote a positive customer experience.
• Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.

Physical requirements must be met for the Service Advisor job, including the ability sit or stand for prolonged periods of time. Able to lift, carry and maneuver items up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. This job description is not intended to be all-inclusive. Additional duties may be assigned.

Competitive Compensation and Benefits:

• Health, dental and vision insurance.
• Paid time off.
• 401(k), $0.75 to $1.25 match up to 6%.
• Life and disability insurance.
• In-house training instructors/programs.
• Tuition reimbursement.
• Employee referral bonus program.
• Discounts: cellular phone service, computers, tooling, cars and trucks.

Carter Machinery Co., Inc. is an EEO/AA Employer. All qualified individuals – including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law – are encouraged to apply.

Carter Machinery is a drug-free workplace.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)