**Collections Representative 2 - Customer Service**

Tempe, AZ Contract Added - 7 hours ago **Location**

Collections Representative 2 - Customer Service **Job Description**

**Job Details:**

**Title:** Collections Rep. II

**Contract:** 6 months

**Location:** Tempe, AZ (Remote)

**Summary:**

Company is seeking a Collections Representative to perform various collection duties on consumer or mortgage accounts in various stages of risk or performance to effectively reduce delinquency, losses and increase recoveries. A typical Collections Representative may also be responsible for the stocking of recovered or returned collateral, preparing documentation, processing proceeds of sales, and assisting customer with redemptions or reinstatements.

**Job Responsibilities:**

* Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers.

* Take all necessary actions to collect payments or charge-off recoveries via predictive dialer or by manual inbound/outbound calls.

* May initiate and prepare files for repossession, charge-off, NOD and skip trace.

* Uses various collection systems to update customers accounts and to send correspondence.

* Ensure recovered/returned collateral is logged into inventory system.

* Obtains collateral values through available sources.

* Identifies and handles problem title situations.

* Processes sales proceeds and prepares sales packages.

* Produces all inventory reports.

* Communicates with various auctions, repossession companies, motor vehicle offices throughout the United States and other departments within Consumer Credit Division.

* Provides back up for transportation of recovered/returned collateral.

* Knows, understands, and adheres to Fair Debt Collections Practice Act, Collection Laws, and Fair Credit Reporting Act.

* Communicates with customers regarding reinstatements, redemptions, and any disputes.

* Other job duties may include the following: Understands and adheres to Client (Client), FHA (HUD), Veterans Administration (VA), and all private mortgage insurers (PMI) rules and guidelines.

**Skills:**

* Ability to assess customer's financial situation for possible referral for loss mitigation.

* Verbal and written communication skills, attention to detail, and critical thinking.

* Ability to work independently and manage one's time.

* Knowledge of federal, state, and company policies, procedures and regulations as related to accounting.

* Previous experience with computer applications, such as Microsoft Word, Excel and PowerPoint, and any other related software.

**Education/Experience:**

* High school diploma or GED required. Associate degree in accounting or related financial discipline preferred.

* 2-4 years financial and/or accounting experience preferred.