109 Estimator | MO | Cape Girardeau Jobs in Cape Girardeau, MO
carstar collision is Hiring an Estimator | MO | Cape Girardeau Near Cape Girardeau, MO
JOB SUMMARY
The Estimator is responsible for greeting customers, providing accurate automotive repair estimates in a DRP environment and asking for the sale. In addition, the appraiser must handle communications with insurance adjusters and customers throughout the repair process effectively and maintain high levels of customer satisfaction.
DUTIES/RESPONSIBILITIES
- Greet customers promptly and in a timely manner to accurately determine customer’s needs while ensuring a high degree of customer service.
- Inspects, analyzes, and evaluates damaged vehicles to create a comprehensive and accurate estimate of repair.
- Informs customers about CARSTAR’s repair process, including insurance claims processing, payment procedures, repair techniques, repair needs and expected delivery date of repair.
- Asks for the sale and/or attempts to schedule customers for an estimate to achieve a closing ratio of 75% (minimum) for all assigned work.
- Responsible for achieving 81% (minimum) CSI/NPS (customer service, kept informed, quality of service and on-time delivery).
- Responsible for maintaining positive relationships with insurance agents, dealerships, fleet accounts and other customers.
- Keeps insurance adjusters, production staff and customers informed regarding the status of the vehicle repair. Write supplements and negotiates with insurer.
- Responsible for keeping all assigned Repair Order (RO) current and accurate throughout the repair process.
- Inspects all completed repairs before delivering customer vehicles, explains CARSTAR’s warranty and Quality Control process with all customers.
- Attend daily release meetings.
- Other duties as assigned.
EXPERIENCE / SKILL REQUIREMENTS
- High School diploma required, bachelor’s degree preferred.
- 1-3 years prior experience as a collision estimator or insurance appraiser.
- Prior damage analysis experience – hybrid vehicles, restraint systems, electrical systems, and identifying hail, theft and vandalism damage.
- Experience with collision management systems (ABSe, Mitchell Repair Center).
- Fluent using ADP, Mitchell or CCC-1 estimating software.
- Knowledge of Microsoft Office Software (Word, Excel, Outlook).
- I-CAR training or other industry training preferred.
- History of working independently without close supervision.
- Strong sales and negotiation skills.
- Ability to multi-task in a fast-paced work environment.
- Valid driver’s license and insurable driving record.
PHYSICAL REQUIREMENTS
- Standing, sitting and walking
- Performing repetitive motions
WORK ENVIRONMENT
- Paint, fumes and particles
- Dirt / Dust
- Chemicals / Toxins
- Varying heat / cold
- Intermittent noise
- All duties, responsibilities and experience are subject to change by location
Job Summary
Full Time
$67k-85k (estimate)
02/23/2024
05/20/2024
The job skills required for Estimator | MO | Cape Girardeau include Customer Service, Analysis, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be an Estimator | MO | Cape Girardeau. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Estimator | MO | Cape Girardeau. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Estimator | MO | Cape Girardeau positions, which can be used as a reference in future career path planning. As an Estimator | MO | Cape Girardeau, it can be promoted into senior positions as a Capacity Planning Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Estimator | MO | Cape Girardeau. You can explore the career advancement for an Estimator | MO | Cape Girardeau below and select your interested title to get hiring information.
If you are interested in becoming an Estimator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Estimator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Estimator job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Estimator jobs
Know and Understand The Estimating Platform.
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Obtain Professional Certification.
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Step 3: View the best colleges and universities for Estimator.
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