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Claims Billing Specialist
CARS PROTECTION PLUS Monroeville, PA
$72k-94k (estimate)
Full Time | Consumer Services 11 Months Ago
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CARS PROTECTION PLUS is Hiring a Claims Billing Specialist Near Monroeville, PA

Job Description
Job Title: Billing Dept.
Department: Claims
Reports to: Claims Manager and Claims Director
Schedule: M-F 8:00 Am to 5:00 PM
Job Description Summary
This position is responsible for the processing of all authorized claims within a timely and efficient manner. This position is also responsible for cross-departmental teamwork, and high-quality customer service both internally and externally.
Essential Duties and Responsibilities
  • Effectively manage the handling and timely completion of all authorized claim payments to repair facilities, customers, suppliers, and selling dealers.
  • Answer incoming billing calls within a 60 second average.
  • Maintain a proactive approach with the handling of all workload, especially during peak volume situations.
  • Must be able to promote teamwork within and outside of one’s own area of responsibility.
  • Promptly handle all extraordinary claim, customer or client issues to a successful conclusion and maintain positive working relationships both internally and externally.
  • Work closely with the Claims Management team and promptly resolve customer, supplier, and/or repair facility payment issues.
  • Special projects or other duties as assigned.
Competencies: Strong organizational skills including the ability to efficiently complete daily tasks in a timely and accurate manner. Attention to detail and multi- tasking skills are critical. Must have the ability to change direction and adjust priorities frequently during the day. Have the ability to identify and remove obstacles to ensure an efficient workflow. Continually improve your own work processes for increased efficiency. Have the ability to anticipate and adjust workload especially during high volume situations without sacrificing service, production, or quality.
Communication: Strong interpersonal, written and verbal communication skills. Must be able to effectively communicate with all payees, both internally and externally, and Claims Management at all levels within the organization. Must be able to maintain an even keel and professional demeanor especially during adverse situations.
Excellent Client / Customer Service: Must be able to ensure all customer, repair facility and/or selling dealer related payment issues are handled in a fast, fair and courteous manner and know when to escalate an issue to your manager.
Analytical skills: Must be able to measure, diagnose, and resolve problems. Must be accurate and have attention to detail.
Education and/or Experience: Must have at a minimum a high school diploma with a preferred 1-2 years previous work experience within a vehicle repair facility/dealership or an auto parts store. Must have the ability to work in a fast-paced call center, as well as the ability to identify and remove obstacles to ensure efficient workflow. Must possess good interpersonal, verbal and written communication skills.
Computer Skills: Must be proficient with computers and software applications including but not limited to Microsoft Office and claims administration systems.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Consumer Services

SALARY

$72k-94k (estimate)

POST DATE

06/22/2023

EXPIRATION DATE

06/08/2024

WEBSITE

carsprotectionplus.com

HEADQUARTERS

MURRYSVILLE, PA

SIZE

100 - 200

FOUNDED

1998

CEO

MICHAEL TEDESCO

REVENUE

$10M - $50M

INDUSTRY

Consumer Services

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About CARS PROTECTION PLUS

With the high cost of repairs, you deserve the peace of mind. We offer a plan for every budget and deliver fast and friendly service. Welcome to CARS. CARS Protection Plus offers a complete line of service contracts to meet the specific needs of your pre-owned vehicle. If there is a failure, CARS will be there to assist with your repairs. With over 1 million contracts sold, CARS maintains an A+ rating with the Better Business Bureau through our customer service and attention to detail. Mission All CARS Protection Plus business practices will be done in an honest and truthful manner. We know th...at at times in business there are situations in which there are pressures and opportunities to do business in other ways. There is no middle ground: we demand honesty in every business transaction. No amount of rationalizing can cover for a dishonest business practice. Honesty and fairness are what we at CARS Protection Plus will provide. Added security. Added Assurance. Added Protection. This is the difference that a CARS service contract can make in your new vehicle. For additional information on applying for a CARS service contract speak to your dealer or call 888-335-6838 today! More
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The job skills required for Claims Billing Specialist include Billing, Customer Service, Attention to Detail, Microsoft Office, Written Communication, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Claims Billing Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Claims Billing Specialist. Select any job title you are interested in and start to search job requirements.

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