Parts Director

ATW Overview

American Trailer World (“ATW”) is North America’s leading manufacturer and retailer of professional and consumer grade trailers and truck equipment. The company formed in 2016 when the nation’s two leading trailer companies, American Trailer Works and Big Tex Trailers merged in a deal led by Bain Capital. ATW has approximately, 5,000 employees and is headquartered in Dallas, Texas.

ATW’s nationally recognized brands include Big Tex Trailers, PJ Trailers, BWise Trailers, CM Truck Beds, Dakota Bodies, Carry-On Trailer, RC Trailers, and Big Tex Trailer World. Its products are sold to dealers, retailers, and big box retailers, all of which serve a variety of end markets including agriculture, construction, landscaping, recreational and general industrial markets.

Job Overview

The Director of Parts will be responsible for leading the aftermarket OEM parts business for trailers and beds within the ATW Consumer Grade Business unit. The OEM Parts Department manufactures, sells, and distributes aftermarket replacement parts and accessories both through our big box retail outlets, chain store partners and our wholesale dealer network. Also, this role will be responsible for direct sales to end users. This role will have responsibility to develop and execute the parts growth strategy, enhance the customers ordering experience and improve the operational fulfillment.

Job Responsibilities

• Develop and execute the parts growth strategy including Revenue, Margin, Online, Fulfillment, etc.
• Manage the day-to-day operations of the OEM Parts Sales team and Warehouse fulfillment team.
• Define and achieve sales goals, budgets, and margin targets.
• Responsible for organization, optimization, and inventory accuracy of all OEM parts
• Responsible for recommending OEM pricing and gross margin of parts.
• Responsible for Weekly and Monthly KPI development and review
• Standard work and process improvement for Sales Team and Operations Team
• Work with Products Engineering to ensure we have the correct OEM parts to support new products and existing products are supportable in the field.
• Work with Warranty and Operations to ensure we have the proper parts fulfillment lead times.
• Work with Procurement and Operations to ensure parts are delivered and stocked at appropriate levels.
• Work with Sales Team to help manage customer relationships.
• Manage safety requirements of the warehouse operations to ensure a safe work environment.
• Maintain inventory accuracy.
• Other duties, as assigned.

Competencies

• Strong analytical skills
• Solid part sales experience in B2B environment
• Strong online sales growth experience
• Background in Supply Chain concepts
• Background in Lean concepts
• Experience in developing sales performance metrics.

• Excellent communication and people skills with an aptitude for building strong customer relationships.
• Ability to communicate across multiple functional areas of the business.
• Ability to travel between locations and to customers as required.
• Detail orientated, customer focus, information seeking, willingness to learn, enjoy fast paced team environment.

Key Accountabilities

• Meet/exceed sales and gross margin budgets.
• Working collaboratively to improve the customer experience.
• Meet on time in full delivery expectations to customers.
• Inventory accuracy.
• Customer experience and retention
• Representation of the business brands

Education – Experience Required

• Bachelor’s degree in business management or related field
• Excellent communication and people skills
• An adaptive and problem-solving attitude
• Order processing / data entry skills.
• Proficient with Microsoft Office
• 5 years’ experience in a leadership role for an OEM parts sales business
• Customer service experience
• Approx. 15% travel with occasional overnight stays

Physical Demands

• Talk and hear, read, write understand and communicate by telephone.
• The employee is frequently required to use hands for typing, 10-key operation, telephone dialing. Regular use of hands for feeling, grasping, or manipulating objects, tools, or controls. Occasional using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
• Specific vision abilities required for this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• The employee is required to sit, stand, walk, occasionally required to climb, or balance, and stoop, kneel, crouch or crawl, move over uneven surfaces.
• Ability to lift items up to 50 lbs.