About us

CarrollCLEAN is global leader in Contract Packaging, Cleaning and Sanitation Solutions, Private Label and Private Brand Manufacturing for retail and institutional markets. CarrollCLEAN is known for some of the BEST formulas on the market in the cleaning and sanitation world.

CarrollCLEAN is a registered EPA (FIFRA) & NSF manufacturing organization, operates FDA-approved facilities, follows documented Good Manufacturing Processes (GMP)

We are looking for an experienced and motivated Customer Service Representative to join our team. The successful candidate will be responsible for providing exceptional customer service, responding to customer inquiries, resolving customer complaints, and providing information on products and services. The ideal candidate will have excellent communication skills, a strong work ethic, and the ability to handle difficult situations with poise and professionalism.

Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Answer incoming customer inquiries via phone, email, or chat.
• Provide accurate information about products and services.
• Communicate with customers through various channels.
• Knowing our products inside and out so that you can answer questions.
• Resolve customer complaints and escalate issues to management when necessary.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Identify customer needs and provide appropriate solutions.
• Process orders, forms, applications, and requests.
• Ensure customer satisfaction and provide professional customer support.

Requirements:

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.
• Bilingual in English and Spanish required.

Benefits:

• Medical Insurance
• Dental/ Vision Insurance
• Free Life Insurance
• PTO
• Paid Holidays

CarrollCLEAN is proud to be an equal opportunity employer. We are committed to cultivating an environment where equal employment opportunities are available to all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. CarrollCLEAN celebrates diversity and believes it is critical to our success. As such, we are committed to recruiting, developing, and retaining the most talented individuals to further grow our team.

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Garland, TX: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Communication skills: 3 years (Required)
• Customer relationship management: 3 years (Preferred)
• Phone etiquette: 3 years (Preferred)
• Customer service: 2 years (Required)
• Problem management: 2 years (Preferred)
• Negotiation: 2 years (Preferred)

Language:

• English (Required)
• Spanish (Preferred)

Work Location: In person