Description
Description: At Carroll University, we are committed to identifying and employing strategies to support our goal to be and remain a socially just organization. Rooted in the Presbyterian (U.S.A.) heritage, we respect all aspects of diversity, embrace the practice of equity, expect inclusion, and embrace belonging throughout our community. Therefore, we seek applicants who can demonstrate their understanding of justice and who can inspire our increasingly diverse student population.
Responsibilities :

• Communicate with end-users to evaluate business processes, assess needs, identify key challenges, and define user requirements, project scope, and deliverables.
• Actively work to improve processes that leverage technology to be more efficient, accurate, and customer oriented.
• Gather business requirements and translate customer needs regarding their departmental systems, troubleshoot end-user problems and issues, and communicate solutions.
• Work closely with application developers to determine if solutions currently exist or whether new solutions are feasible.
• Provide innovative, efficient solutions for solving internal and external system issues, problems and enhancements.
• Provide reports, data extracts, and information from enterprise systems.
• Create and maintain thorough system, process, and end-user documentation.

Qualifications :
Education and/or Experience:

• Bachelor's degree required; Equivalent work experience may be considered in lieu of a degree.
• 3 years' experience in applications support, preferred.
• Experience with ERP systems and interaction among multiple systems required.
• Experience in analyzing business and user requirements.
• Project management experience preferred.
• Experience with report writing and business analytics applications desired.
• Knowledge and/or experience with Microsoft Dynamics 360 strongly desired.

Technical Skills:

• Strong understanding of mobile and cloud technology.
• Knowledge with how to interface between disparate systems.
• Experience with relational databases, including database design, queries; Experience with MS SQL preferred.
• Demonstrated ability to quickly acquire new technical skills.
• Ability to estimate time requirements for tasks and to deliver results as scheduled.

Human Relations Skills:

• Excellent interpersonal, communication, and problem-solving skills.
• Demonstrated effective written and oral communication skills.
• Possess strong customer service skills.
• Ability to work well under pressure with tight deadlines.
• Ability to manage multiple and changing priorities in a fast-paced environment.
• Ability to coordinate multiple assignments/projects simultaneously.
• Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, disability, socio-economic background, or job type.
• Ability to work both independently and as a team member.
• Ability to maintain an effective working relationship with a diverse group of colleagues and end users.
• Candidates must be willing and able to support and advance the University mission.

Requirements
Please submit a cover letter and resume for this position along with this electronic application.
Carroll University makes employment opportunities available to qualified individuals whose skills and experience make them suitable candidates for placement. Candidates must be willing and able to support and advance the University mission.
Carroll University does not discriminate in any manner contrary to law or justice on the basis of race, color, sex, age, religion, sexual orientation, national origin, disability or veteran's status in administration of programs or in the employment of faculty and staff.
The employment opportunities list is updated periodically based on openings. Applications will be accepted only for vacancies currently listed. All inquiries will be kept strictly confidential.