Job Description

• Greet and assist customers at the counter with product inquiries, orders, and returns.
• Provide expert product knowledge and recommendations to customers.
• Answer phone inquiries and address customer needs promptly and professionally.
• Build and maintain strong customer relationships through exceptional service.
• Prepare invoices, quotes, and purchase orders.
• Upsell and cross-sell products to maximize sales opportunities.
• Handle cash, credit card transactions, and maintain a balanced cash drawer.
• Receive, inspect, and stock incoming merchandise.
• Conduct regular inventory counts to maintain accurate stock levels.
• Rotate stock to ensure the first-in, first-out (FIFO) principle is followed.
• Assist in replenishing stock and reordering inventory items as needed.
• Maintain a clean, organized, and safe warehouse environment.
• Operate forklifts and other warehouse equipment safely and efficiently.
• Prepare shipments for delivery or pickup, ensuring accuracy and completeness.
• Assist with loading and unloading trucks when necessary.
• Stay up-to-date on product offerings, industry trends, and HVAC system components.
• Attend training sessions and product seminars to enhance product knowledge.
• Collaborate with other team members to ensure seamless operations.
• Assist colleagues during peak periods or when additional support is required.

Last updated : 2024-03-26