About this role

Spot Coolers a wholly owned subsidiary of Carrier rents and sells commercial portable air-conditioning and heating solutions nationwide helping customers stay up and running.

Spot Coolers has an opening for a Rentals Branch Associate in our Atlanta Branch located in Norcross, GA.

In this role, you will complete sales deliveries / pickups / customer service calls to build Spot Coolers reputation as the best company in the business.

This role also serves as a first responder for all customer servicing activities deliveries, pick-ups, equipment swaps, etc.

Key Responsibilities

• Works under moderate supervision to provide product and technical support.
• Responds to moderately complex customer inquiries and resolves technical problems related to installation, modification, upgrade, maintenance and repair of the company products or equipment purchased.
• Conducts technical training and product briefing with customers, vendors, and company representatives.
• Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to customers, customer service representatives, sales representatives, or field staff for coordinated product solution.
• Complete all required paperwork order write-ups, customer setups, etc., per Policy.
• Rotate on-call schedule working overtime on nights / weekends.

Basic Qualifications

• High School Diploma or GED
• 1 years’ experience with Microsoft Office

Preferred Qualifications

• Excellent verbal and written communication skills
• Strong phone skills
• Strong organizational skills
• Excellent attention to detail and accuracy

Last updated : 2024-04-23