8 Customer service technician Jobs in Mebane, NC
Carrier Corporation is Hiring a Customer service technician Near Mebane, NC
Country :
United States of America
Location :
CASNC : FS Kidde Safety 1016 Corporate Park Drive, Mebane, NC, 27302 USA
This role is for a Customer Service Technician adept at thriving in a high-paced setting to cater to the needs of both internal and external customers.
The primary responsibilities include addressing basic customer queries related to product availability, maintenance, order status, and efficiently managing records of customer interactions and transactions.
The position also involves documenting inquiry details, complaints, comments, and the corresponding actions taken. Additionally, the role focuses on cultivating foundational proficiency in executing established procedures, guided by detailed instructions.
Key Responsibilities :
Order Entry
Assist customers with order entry, expediting of orders, product selection and order status
Resolve issue related to shortages / overages of shipments
Process orders and issue credits
Answer incoming calls and assist the customers with any questions pertaining to products and shipment details
Provide quality customer service by following up and initiating correspondence verbally and via email
Serve as a backup in all areas, assist in specific assignments.
Work with regional sales managers to ensure a high level of customers service within a specific region
Analyze individual solutions and take appropriate actions to insure the customers need is being met
Work closely with cross functional groups such as sales, planning, quality, marketing and legal departments
Performs other duties or projects as assigned by management
Required Qualifications :
High School diploma or GED
2 years’ of Customer Service experience
Preferred Qualifications :
Associates or college degree
Positive and professional work ethic
Knowledge of general and basic office etiquette and skills
Excellent communication skills, oral and written
Excellent interpersonal skills, and teamwork
Detail orientated, organized and able to work in a fast-paced environment
Ability to be forward thinking, multitask and troubleshoot
Working Knowledge of Microsoft office and Microsoft Outlook
Last updated : 2024-05-17
Job Summary
Full Time
Durable Manufacturing
$41k-52k (estimate)
04/29/2024
07/26/2024
rtx.com
RIVIERA BEACH, FL
>50,000
1922
DAVID GITLIN
>$50B
Durable Manufacturing
Related Companies
The job skills required for Customer service technician include Customer Service, Microsoft Office, Communication Skills, Work Ethic, Teamwork, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service technician positions, which can be used as a reference in future career path planning. As a Customer service technician, it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service technician. You can explore the career advancement for a Customer service technician below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Technician job description and responsibilities
Consults with customers to establish needs and offer the most appropriate solutions, providing the most gracious and highly professional service with patience, empathy, and the finest care.
04/06/2022: Louisville, KY
Respond to customer calls, electronic communications, and/or other telephone line reports related to CenturyLink products and services.
04/18/2022: Indianapolis, IN
Coordinate with various departments to restore or repair customer service.
03/05/2022: Syracuse, NY
Formulate trouble reports/tickets and/or provide solutions for customer repair problems.
03/20/2022: Anderson, IN
Customer service representatives typically use a telephone, computer, and other office equipment.
02/24/2022: Rock Hill, SC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Technician jobs
Have a clear escalation pathway.
03/14/2022: Parkersburg, WV
Creating the bond and the trust.
03/15/2022: Terre Haute, IN
Have ample self-service options available.
04/03/2022: Winston Salem, NC
Define customer service responsibilities.
02/09/2022: Anderson, IN
Establish continuous communication with other departments.
02/08/2022: Norfolk, VA
Step 3: View the best colleges and universities for Customer Service Technician.
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