Job Title. Network Engineer I. Department/Division. Managed Services. Job Summary. A Network Engineer Tier I is a core functionality position of our technology team. This position is the front line for the company’s technical support and directly interacts with users and works in a swift and timely manner to resolve their issues. Responsible for first line of support to troubleshoot network issues, implement changes, and ensure overall health and...
Job Title: Managed Services Support Desk Manager. Department: Managed Services. Reports To: Director of Managed Services. Locations: Clive, IA, Cedar Rapids, IA or Omaha, NE. Job Summary. We are seeking a dynamic and experienced Managed Services Support Desk Manager to lead our team of dedicated support professionals. The Support Desk Manager will be responsible for overseeing the day-to-day operations of our service desk, ensuring efficient re...
Job Summary. The Tier I Engineer is a key position on our Technology team that maintains core IT/Telecom functionality for our clients. While working in a swift and timely manner, the position is the front line for the company’s technical support initiatives and directly interacts with users and service providers to resolve reported service incidents and requests. Responsibilities. o Respond and process all client support requests through voice, ...
