Do you want to be part of a team that aspires to improve the quality of life for others? Are you interested in efficient manufacturing processes that promote sustainability? Do you feel a sense of accomplishment in a job well done? At Carpenter Co., we challenge our employees to learn from and inspire one another – all levels of the company collaborate, communicate and constantly improve to achieve shared success. If that sounds like an environment in which you will thrive, Carpenter Co. could be a great fit for you!

Carpenter Co. has an immediate opening for a Collections Specialist at our corporate office in Richmond, VA. This position will be responsible for performing a variety of routine credit and collection duties in accordance with standard procedures to aid in the collection of delinquent accounts. 

Carpenter Co. employees are committed to working hard to ensure production goals are met while maintaining operational excellence. As the Collections Specialist, you will be expected to maintain customer records, utilize collection software, edit follow-up letters and/or emails, verify data, contact internal and external customers, and resolve routine problems.

Your additional responsibilities as Collections Specialist will include:

• Contacts customers to arrange for the payment of past due balances and, as necessary, elevating the customer contact to a decision maker with the authority to release funds for payment and documents status of collection efforts.
• Follows the collection strategies as determined by the Director of Credit.
• Responds to telephone inquiries and assists in solving questions related to the status of customer accounts; documents status of collections efforts.
• Inquiries by telephone and in writing to customer, salespeople, and/or North American Carpenter locations to resolve past due balances.
• Responds to requests from customer, salespeople, and/or North American Carpenter locations to assist in resolution of past due balances.
• Resolves collectable chargebacks.
• Communicates to the Credit Administrator any problem accounts and potential bad debt accounts.
• Ensures strict confidentiality of customer financial records.
• Prepares and recommends accounts to place with outside collection agencies.
• Mail/email copies of requested invoices, credits, or proof of deliveries to customers.
• Releases orders in a timely manner as back up to Senior Assistant Credit Administrator or Credit Administrator.