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Job Summary:Provides front office support duties including, but not limited to: greeting and welcoming patients, providing excellent customer service both in-person and over the phone, collecting co-payments, scheduling appointments, updating missing patient demographics, obtaining referrals and pre-certifications, and other clerical duties as assigned. Communicates and models mission and values of CaroMont Health.
Qualifications:High school diploma or equivalent required with at least 3 years medical office experience. Computer experience required. Must demonstrate abilities and skills to provide excellent customer service. Must possess excellent communication skills as well as knowledge of medical practice operations. Requires interpersonal skills necessary to function as liaison between providers, office staff, patients and patient’s family members. Requires the ability to read, write, follow oral and written instructions, perform mathematical calculations and communicate effectively with patients, co-workers, and service representatives from the area hospitals and insurance providers. Must be able to handle a fast-paced environment in a confident professional manner. Must be a self-motivator, possessing a high level of judgment skills an initiative, along with ability to prioritize and coordinate several tasks simultaneously, while retaining a confident, knowledgeable and helpful demeanor. Must have the ability to listen compassionately demonstrating effective problem-solving and critical-thinking techniques to areas of concern to patients and employees without appearing judgmental is essential. Requires understanding of and the ability to maintain strict patient confidentiality
EOE AA M/F/Vet/Disability
Full Time
Ancillary Healthcare
$42k-55k (estimate)
01/24/2023
05/12/2024
caromonthealth.org
GASTONIA, NC
200 - 500
1908
NGO/NPO/NFP/Organization/Association
ALEX LATTIMORE
$500M - $1B
Ancillary Healthcare
CaroMont Health is a not-for-profit health system that offers rehabilitation, pain management, laboratory, emergency and wound care services.
The following is the career advancement route for Patient Services Specialist II positions, which can be used as a reference in future career path planning. As a Patient Services Specialist II, it can be promoted into senior positions as an Operating Room Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Services Specialist II. You can explore the career advancement for a Patient Services Specialist II below and select your interested title to get hiring information.